Wilco W. van Dijk

On bad decisions and disconfirmed expectancies: the psychology of regret and disappointment

Decision outcomes sometimes result in negative emotions. This can occur when a decision appears to be wrong in retrospect, and/or when the obtained decision outcome does not live up to expectations. Regret and disappointment are the two emotions that are of central interest in the present article. Although these emotions have a lot in common, they also differ in ways that are relevant to decision making. In this article we review theories and empirical findings concerning regret and disappointment. We first discuss how regret and disappointment differ with respect to their antecedent conditions, appraisals, and phenomenology. We also discuss possible behavioural consequences of experiencing these emotions. Next, we consider how the anticipation of regret and disappointment may influence decision making. We use regret and disappointment theory, developed by the economists Bell (1982, 1985), and Loomes and Sugden (1982, 1986, 1987), as a framework for our discussion. Finally, we argue that combining the theoretical approaches and research paradigms of behavioural decision theory with emotion theories will significantly increase our knowledge of antecedents and consequences of emotions.

Lacking Power Impairs Executive Functions

Four experiments explored whether lacking power impairs executive functioning, testing the hypothesis that the cognitive presses of powerlessness increase vulnerability to performance decrements during complex executive tasks. In the first three experiments, low power impaired performance on executive-function tasks: The powerless were less effective than the powerful at updating (Experiment 1), inhibiting (Experiment 2), and planning (Experiment 3). Existing research suggests that the powerless have difficulty distinguishing between what is goal relevant and what is goal irrelevant in the environment. A fourth experiment established that the executive-function impairment associated with low power is driven by goal neglect. The current research implies that the cognitive alterations arising from powerlessness may help foster stable social hierarchies and that empowering employees may reduce costly organizational errors.

The Experience of Regret and Disappointment

Regret and disappointment have in common the fact that they are experienced when the outcome of a decision is unfavourable: They both concern “what might have been”, had things been different. However, some regret and disappointment theorists regard the differences between these emotions as important, arguing that they differ with respect to the conditions under which they are felt, and how they affect decision making. The goal of the present research was to examine whether and how these emotions also differ with respect to the way in which they are experienced. Participants were asked torecall aninstance of intense regret or disappointment andto indicate what they felt, thought, felt like doing, did, and were motivated to do during this experience (cf. Roseman, Wiest, & Swartz, 1994). Significant differences between regret and disappointment were found in every category. These differences were most pronounced for “action tendencies” (what participants felt like doing) and “emotivations” (what they were motivated to do). These results suggest that the two emotions have differential implications for future behaviour.

When people fall from grace: reconsidering the role of envy in Schadenfreude.

Previous research yielded conflicting results concerning the role of envy in predicting Schadenfreude (pleasure at anothers misfortune). Some studies showed that envy predicts Schadenfreude, whereas others did not. Results of the present research reconcile these opposing findings, by showing that envy is a predictor of Schadenfreude when the target is similar to the observer in terms of gender. These results suggest that envy predicts Schadenfreude when people are confronted with the misfortune of a relevant social comparison other.

Blessed are those who expect nothing: Lowering expectations as a way of avoiding disappointment

The present paper addresses a way in which people can try to avoid disappointment: namely, by lowering their expectations about obtaining a desired but uncertain outcome. It was hypothesized that people endorse this strategy when two specific (contextual) conditions are met. First, self-relevant feedback should be anticipated, and second this feedback should be anticipated in the near future. An experiment in which self-relevance and timing of the feedback about the outcome were manipulated supported this hypothesis. Results showed that participants only lowered their estimates about a test score, when feedback about their test score was self-relevant and anticipated close in time. Implications and functionality of the use of this strategy are briefly discussed.

Investigating the appraisal patterns of regret and disappointment

Regret and disappointment are the two emotions that are most closely linked to decision making. This study compares the appraisal patterns of the two emotions. This is done in the context of the related negative emotions anger and sadness. The results show clear differences between regret and disappointment in this respect while replicating prior findings concerning the appraisal patterns of anger and sadness. The results are of interest for emotion researchers and decision researchers.

Effort invested in vain: The impact of effort on the intensity of disappointment and regret.

Two scenario studies investigated the impact of the investment of instrumental and noninstrumental effort on the intensity of disappointment and regret. The role of effort was investigated in the context of other determinants of disappointment and regret: the desirability of the outcome, its likelihood, and the perceived responsibility for (not) obtaining the outcome. Study 1 shows that after failure, disappointment is more intense after an investment of higher levels of instrumental effort, whereas regret is more intense an investment of less instrumental effort. Study 2 shows that both disappointment and regret are more intense after an investment of higher levels of noninstrumental effort. Further analyses suggest that the effect of instrumental effort on disappointment is due to a direct effect of the investment of effort. The effect of instrumental effort on disappointment was mediated by the perceived likelihood of attaining the outcome and also related to the perceived desirability of the outcome. The impact of instrumental effort on regret was found to be due to a direct effect of the investment of effort, and to the perceived responsibility for not attaining the outcome. The effect of the investment of noninstrumental effort on the intensity of both disappointment and regret was found to be due to a direct effect of effort. Desirability also affected disappointment (with increased desirability leading to higher levels of disappointment), whereas only regret was affected by perceived responsibility. Implications of these findings for the study of disappointment and regret are discussed.

A bumpy train ride: A field experiment on insult, honor, and emotional reactions.

The present research examined the relationship between adherence to honor norms and emotional reactions after an insult. Participants were 42 Dutch male train travelers, half of whom were insulted by a confederate who bumped into the participant and made a degrading remark. Compared with insulted participants with a weak adherence to honor norms, insulted participants with a strong adherence to honor norms were (a) more angry, (b) less joyful, (c) less fearful, and (d) less resigned. Moreover, insulted participants with a strong adherence to honor norms perceived more anger in subsequent stimuli than not-insulted participants with a strong adherence to these norms. The present findings support a direct relationship among insult, adherence to honor norms, and emotional reactions.

What do we talk about when we talk about disappointment? Distinguishing outcome-related disappointment from person-related disappointment

Empirical research on the emotion disappointment has focused uniquely on disappointments produced by outcomes that are worse than expectations. Introspection suggests that in many cases persons instead of outcomes cause the disappointment. In the present study we therefore argue that the emotion word “disappointment” refers to two different emotional experiences, namely, outcome-related disappointment and person-related disappointment. Results from an empirical study support this distinction by showing that these two types of disappointment differ from each other and from anger and sadness with respect to appraisals and response types.

Towards understanding pleasure at the misfortunes of others: The impact of self-evaluation threat on schadenfreude

In two experiments we demonstrated that a self-evaluation threat intensifies schadenfreude. Moreover, we showed that a self-evaluation threat predicts schadenfreude in both threat-related and threat-unrelated domains and when controlling for feelings of envy and dislike towards the target and evaluations of the misfortune in terms of deservingness. These findings indicate that anothers misfortune may be pleasing because it satisfies peoples concern for a positive self-view and a sense of self-worth.