Woojong Suh

Document-based workflow modeling: a case-based reasoning approach

Abstract A workflow model is useful for business process analysis. A well-built workflow can help a company streamline its internal processes by reducing overhead. The results of workflow modeling need to be managed as information assets in a systematic fashion. Reusing these results is likely to enhance the quality of the modeling. Therefore, this paper proposes a document-based workflow modeling mechanism, which employs a case-based reasoning (CBR) technique for the effective reuse of design outputs. A repository is proposed to support this CBR process. A real-life case is illustrated to demonstrate the usefulness of our approach.

Knowledge management as enabling R&D innovation in high tech industry: the case of SAIT

The purpose is to present a knowledge management model for R&d organizations and discuss how to employ it for their innovation. This paper first derives generic elements for effective KM implementation through literature reviews. Then, considering the elements, this paper develops an integrative KM model for enabling R&D innovation. Next, this paper analyzes the case of Samsung Advanced Institute of Technology (SAIT), which has performed KM‐based innovation activities on the basis of the model presented in this paper. Finally, this paper discusses the lessons and implications from SAIT’s knowledge management initiatives. To achieve KM‐based innovation successfully in an R&D organization, its generic characteristics should be considered essentially in designing KM activities. From the case analysis of SAIT KM which employs this perspective, the following critical success factors are found: KM measurements metrics to stimulate a strong relationship between KM activities and the organization’s competitiveness, knowledge templates to enable the consistent management of core knowledge, various information group activities to generate meaningful new ideas, and IT systems and rules to satisfy researchers’ individual aspiration for self development. The research limitations/implications are that to generalize the usefulness of the proposed model, more cases need to be analyzed. The practical implications are that the proposed R&D KM model and analyses on the real‐life KM case of SAIT may be employed as significant benchmarking information in other R&D organizations. This paper presents an integrative KM model considering the generic features of R&D organizations.

Hypermedia modeling for linking knowledge to data warehousing system

Abstract Todays economy runs on knowledge and more companies work assiduously to capitalize on knowledge support systems. Hypermedia can be used for effective coordination and sharing of knowledge. This paper proposes a methodology for capturing knowledge by the use of hypermedia model. This hypermedia model can link knowledge to data warehousing systems. The methodology consists of three phases: knowledge elicitation, hypermedia modeling, and system implementation. The emphasis is on systematic conversion of knowledge into hypermedia artifacts and data warehouse components. A real-life case for a medical data warehousing system is illustrated to demonstrate the usefulness of the proposed methodology. Our methodology is better able to help put the corporate knowledge into wider sharing.

An architecture for C-commerce system design

The c-commerce demands extensive interactions among multiple-stakeholders with different core competences and roles, aiming at a community goal in dynamically and opportunistically changing environments. Ultimately, this c-commerce requirement can be achieved by a computerized system that can support collaborative mechanisms among the stakeholders. From this motivation, this paper proposes a role-driven component-oriented methodology for developing c-commerce systems. The methodology consists of four phases: collaboration analysis, component analysis, component design, and implementation. The methodology is likely to help improve the system development capability and quality.

An Empirical Study on Joint Decision Making and Business Performance between Corporations

In today`s e-business environment, it is important to make decisions cooperatively between companies on a supply chain for their business success. This research analyzes empirically the influences of organizational factors on joint decision making and the ones of the joint decision making on business performance. We collected 188 corporate-level data through a Web survey and tested them statistically through PLS method based on a structured equation modeling. The results showed that (i) partner`s knowledge creation capabilities, inter-organizational process modularity, and inter-organizational trust had direct effects on joint decision making, (ii) joint decision making and electronic business interfaces bad direct impacts on business performance. Contrary to our expectation, however, the moderating effects of electronic business interfaces between corporations on the relationship between joint decision making and business performance was not significant. On the basis of these results, we discussed theoretical and managerial implications of the findings. The results are expected to provide useful perspectives when companies establish strategies to improve capabilities of cooperative decision making and business performance.

A Study on the Impact of the Smart Tourism Industry on the Korean Economy

스마트관광 산업은 다양한 산업에 속한 이해관계자들이 서로 복잡한 관계를 가지는 융합 산업의 특성을 가지고 있다. 본 연구는 이러한 스마트관광 산업이 한국 경제에 얼마만큼의 영향을 미치는지를 알아보기 위하여, 스마트관광 산업이 한국경제에 미치는 여러 가지 파급효과들을 분석하였다. 그 결과, 스마트관광산업에서 1원이 산출될 때, 생산유발효과는 0.892원, 부가가치유발효과는 0.293원, 보수유발효과는 0.120원, 공급지장효과는 0.993원이 발생하는 것으로 나타났다. 이와 같은 각각의 유발효과들이 발생되는 주요 업종들을 보면, 생산유발효과의 경우에는 광물, 석탄과 석유제품, 그리고 화학제품 중심의 제조업에서 발생했고, 부가가치유발효과의 경우에는 광물, 금융 및 보험, 부동산 및 임대서비스 업종에서 발생하는 것으로 나타났다. 보수유발효과의 경우에는 공공, 교육, 보건 등과 같은 공공 서비스 부문을 제외한 지식기반의 비즈니스 관련 서비스 부문에서 발생하는 것으로 나타났으며, 공급지장효과의 경우에는 기초금속, 운송장비, 건설과 같은 분야에서 주로 발생하는 것으로 나타났다. 또한, 스마트관광 산업의 산업연쇄효과는 전방연쇄효과가 3.513으로 가장 높게 나타났으며, 후방연쇄효과는 0.974로 전체 26개 부문 중 15번째이고 평균값 1보다 낮게 나타나고 있어 중간수요적 산업으로 나타났다. 본 연구의 결과는 향후 스마트관광 산업의 발전이 국가 경제에 미치는 긍정적인 영향을 극대화시킬 수 있도록 관련 정책을 개발하는 데 유용한 기초 정보로 활용될 수 있을 것으로 기대된다.

Creating knowledge within a team: a socio-technical interaction perspective

Creating knowledge within a team for developing new products and services is considered a primary means for improving organizational performance. Drawing upon the socio-technical perspective, we investigate the blended effects of social (learning culture, teamwork quality, and knowledge complexity) and technical (IT support) factors on team-level knowledge creation and team performance. We propose a model that features synergetic interactions between social and technical factors in this knowledge creation process. The model was tested by utilizing data from a field survey of industry managers. The results show significant interactions between social and technical factors, which influence team-level knowledge creation and, in turn, team performance. Our findings can be used to develop socio-technical initiatives to enhance the process of creating team-level knowledge within firms.

Communities of Practice and Its Effects on Firm Performance: A Process-Oriented Study

The growth of interests in communities of practice is a sign of a paradigm shift in knowledge management. This paper intends to integrate the motivational factors influencing participation in communities of practice and its impacts on firm performance. We identify three determinants affecting participation in communities of practice, and argue that it leads to knowledge exchange, operational performance, and firm performance. The data required for this field study was collected from 122 firms headquartered in Korea. Additional theoretical and practical implications of these findings are also discussed in the paper.

A Development Environment for Customer-Oriented Web Business

Web business can help companies strengthen the links between customers and suppliers. Under this environment, individual customers are getting much smarter and their needs are changing much faster than ever before. The customers can compare products and services with a variety of rich information provided from Web business systems, so that they can easily move to new products or services. Accordingly, many companies have conceived Web business systems to individual customers as a critical instrument for their business success and so have made a lot of efforts to develop and maintain them. The implementation of Web business systems is complex and multidisciplinary. It requires several steps, such as information modeling for customers, navigation design for helping customers find information, user interface design for Web page layout, and actual implementation. To help develop Web business systems in a systematic fashion, many methodologies have been proposed (Lee, Suh, & Lee, 2004). The methodologies have their own advantages but are not powerful in overcoming the challenge of proper alignment of customers’ needs with the business systems. From this perspective, recently, we provided a methodology to help develop and improve the customer-oriented Web applications (Lee et al.). However, looking at the speed of change in the Web business environment, it is becoming more difficult to employ the methodology without an automated support environment. Therefore, this article presents an environment, called eBizBench, for the effective development and maintenance of customer-oriented Web business systems. This article first discusses the previous development environments for Web business systems in a background section. Then as a main trust of this article, the architecture of the eBizBench along with its screen examples is presented, and the eBizBench is compared with other development environments. Finally, this article discusses future trends and makes a conclusion.