Yamuna Kaluarachchi

Performance measurement and benchmarking of a major innovation programme

Purpose – The purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a major UK social house building innovation (change) programme. The innovation programme sought improvements to both the quality of the house product and the procurement process.Design/methodology/approach – Benchmarking and KPIs were used to quantify performance and in‐depth case studies to identify underlying cause and effect relationships within the innovation programme.Findings – The inherent competition between consortium members; the complexity of the relationship between the consortium and its strategic partner; the lack of an authoritative management control structure; and the rapidly changing nature of the UK social housing market all proved problematic to the development of a reliable and robust monitoring system. These problems were overcome by the development of multi‐dimensional benchmarking model that balanced the nee...

Monitoring of a strategic partnering process: the Amphion experience

Amphion Consortium was formed with the membership of a number of registered social landlords as an initiative in implementing the Egan agenda which championed long‐term successful partnering as a mechanism for achieving radical change in the construction industry. This was an opportunity to monitor and record the performance of 12 housing development projects and the roles played by a complex team network in contributing to an innovative partnering agreement. Relevant KPIs, benchmarks, a data collection and site monitoring system were developed. A range of workshops, questionnaire surveys, detailed interviews with key project personnel, examination of site meeting notes and feedback reviews were undertaken as research tools to gather data. An attempt was made to identify the softer, qualitative issues that are difficult to grapple with normal numerical data collection methods. A number of takeover bids within a short space of time had a substantial effect on the consortium as well as the research project. Mutual trust, effective communication, a changed mindset from all parties, the quality of the services and commitment of all stakeholders seem to be the key factors that contribute to a successful strategic partnering process.

Operational factors affecting strategic partnering in UK social housing

Purpose – This paper seeks to report the findings of a research project that observed and monitored the performance of a four‐year strategic partnering agreement between a consortium of Registered Social Landlords (AMPHION) and their contracting partner as they procured approximately 800 new houses, across 33 separate development projects.Design/methodology/approach – The research project used a combination of in‐depth case studies (of individual housing projects and the relationship between the client group and their main contractor) supplemented by quantitative measures of project performance (Key Performance Indicators) and integrated workshops to study the operational factors that affected the success of the partnering initiative.Findings – The paper concludes that failures to manage expectations within and between partners undermined confidence and trust in the partnering process.Research limitations/implications – Whilst strategic partnering within the UK social housing sector was immature at the ti...

The ANDROID case study; Venice and its territory: existing mitigation options and challenges for the future

The Work Package 7 (Research Futures & Special Interest Groups) of the ANDROID project, within a specific working group, selected Venice and its territory as an emblematic case study of a region that could be affected by cross-border disastrous events. The paper provides a general overview on the topic, trying to organise the large amount of available scientific literature in some strategic cores, identifying undoubted milestones, open questions and future research needs, following a holistic approach to risk assessment. This case study is carried out not only as an engaging exercise, but with the purpose to provide a reference point for scientists and teachers interested to translate multifaceted knowledge into specific solutions. In fact, the paper is strongly linked as a whole to other three ones (presented at the 4th International Conference on Building resilience by WP7 group participants), which deepen respectively hazard, vulnerability/resilience, and mitigation about the site taken into consideration. Furthermore, the City of Venice takes part to the UNISDR Program “Making Cities Resilient”, and planned a robust intervention, consisting in the realisation of mobile dikes located at the openings of the lagoon (MOSE project, almost terminated), which has been strongly debated since the beginning, due to possible negative consequences on the environment. At last, the paper analyses drawbacks and benefits of the above said intervention, and suggests further proposals for the global safeguard of Venice and its lagoon.

The awareness of two stakeholders and the resilience of their built assets to extreme weather events in England

Purpose – The purpose this paper is to examine how aware and prepared the elderly and a number of related housing associations (HAs) are of extreme weather events and the impact on their built assets as a result of climate change. It investigates how extreme weather and associated risks are perceived and the measures taken to protect the assets. Design/methodology/approach – Desk research and two questionnaire surveys were conducted to collect data and information in relation to the awareness of extreme weather events and how built assets are adapted as a response. Survey results were tabulated and analysed using qualitative coding techniques and examined to identify relationships and patterns across different criteria in relation to awareness and built form adaptation to extreme weather events. Findings – The surveys illustrate that awareness is high but the actions carried out as adaptations do not significantly reduce risks. Lack of personalisation of the risk and the resulting avoidance behaviour seem...

The ANDROID case study; Venice and its territory: a general overview

The Work Package 7 (Research Futures & Special Interest Groups) of the ANDROID project, selected Venice and its territory as an emblematic case study of a region that could be affected by cross-border disastrous events. The paper provides a general overview on the topic, trying to organise the large amount of available scientific literature in some strategic cores, identifying undoubted milestones, open questions and future research needs, following a holistic approach to risk assessment. This case study is carried out not only as an engaging exercise, but with the purpose to provide a reference point for scientists and teachers interested to translate multifaceted knowledge into specific solutions. In fact, the paper is strongly linked as a whole to other three ones (presented at the 4th International Conference on Building resilience), which deepen respectively hazard, vulnerability/resilience, and mitigation about the site taken into consideration. Furthermore, the City of Venice takes part to the UNISDR Program “Making Cities Resilient”, and planned a robust intervention, consisting in the realisation of mobile dikes located at the openings of the lagoon (MOSE project, almost terminated), which has been strongly debated since the beginning, due to possible negative consequences on the environment. At last, the paper analyses drawbacks and benefits of the above said intervention, and suggests further proposals for the global safeguard of Venice and its lagoon.

Promoting low-carbon home adaptations and behavioural change in the older community

The Government has set an ambitious target to cut the UKs carbon emissions by 80% by year 2050. To meet these targets, action is needed in the residential sector with 27% of the UKs CO2 emissions coming from energy use in homes. While working towards zero-carbon new homes, refurbishment of the existing housing stock to advanced, low-carbon standards is essential. In this process the involvement of all stakeholders and behavioural change of occupants to low-carbon life styles are primary factors. This paper presents the findings of an Engineering and Physical Sciences Research Council Public Engagement project (2009–2010) carried out to promote low-carbon home adaptations and behaviour change among the elderly. A number of engagement events were held to increase the awareness of environmental upgrading of homes, energy-efficiency measures, financial support available and low-carbon life styles. A feedback process collected information on sustainable actions taken by the attendees 3–6 months after the initial events. A coding method was designed to analyse the questionnaire responses. The results illustrated that many had made changes in their lives since attending the events, are planning to change or have encouraged someone else they know to make a change in their lives to be more sustainable.