Young H. Park

A study of risk management and performance measures on new product development

Purpose – The purpose of this paper is to analyze the management process considering risks and performances in developing new products.Design/methodology/approach – The paper provides risk factors and performance factors based on literature reviews and then discusses risk and performance management processes during the product development period. Some lessons for effective risk management and performance measures are reported.Findings – The timing of risk management and performance measures is important to the impact level of performance.Practical implications – This proposed framework could be used as a basis for systematic management of R&D investment projects.Originality/value – The paper provides insights into the R&D committees role in developing new products.

A study on education quality using the Taguchi method

This article introduces a case study using the Taguchi method to improve education quality. Developed by Taguchi Genichi, this method has its strength in finding the control factor that is robust against other nuisance factors. Finding the condition for such a control factor has an effect of reducing the dispersion of the results. Various forms of noise exist in university classrooms. Multiple factors such as the psychology of the students and the instructor can have an effect on education quality but are often neglected in current teaching standards. The Taguchi method, which has successfully been implemented in manufacturing, can also be applied in education settings to provide better lectures (of higher quality) to students (customers). Hence this article introduces a methodology to improve lecture quality by using the Taguchi method in education settings and discusses a case study for it. The study analyses the factors that affect lecture quality and distinguishes between the control factor that is controllable by the instructor and the nuisance factor that is not controllable but is important in terms of lecture quality. Then the experiment is conducted as guided by Taguchis experimental design, and after discussion of the results the optimal lecture method is suggested. The difficulty with the approach lies in defining and measuring lecture quality and conducting the experiment under settings with various factors. A suggestion regarding this difficulty is discussed. However, this difficulty still raises a question. The contribution of this article is the discussion of the possibility of implementing the Taguchi method – traditionally used in manufacturing – in university lectures, which can be considered a form of service provided to the students, and offering Taguchis optimum result as a solution to a practical problem.

A Study of R&D Investment Framework and Success Factors

This paper presents a framework for implementing R&D project. Fundamental R&D investment process framework and success factors while considering risks and uncertainties of project will be described to illustrate an efficient and effective R&D management system in a firm.

Building a new culture for quality management in the era of the Fourth Industrial Revolution

The Fourth Industrial Revolution is coming, and it is changing almost all aspects of human life, including the culture of quality and quality management (QM) in industry. This paper first examines the essence of the Fourth Industrial Revolution and its impact on our lives. Next, new concepts of quality as well as QM are discussed as follows. First, we analyse the multiway flow of QM in the stages of plan – design – production – marketing – sales, and data-oriented multiway interactions for creating new value and quality are discussed. Second, four distinctive approaches are introduced for implementing the multiway flow in real-world applications. The four approaches, which utilise Big Data, Artificial Intelligence (AI), Internet of Things (IoT), and more, are composite dimension, team creativity, total inspection, and new valuation. Finally, we argue for the necessity of combining quality experts with data scientists to prepare well for the coming Fourth Industrial Revolution.

A Study of Lean DFSS through the Creative Value Design

Six Sigma uses DMAIC (Define, Measure, Analyze, Improve, Control) methodology as the process of a solving problem. Enterprises already propelling Six Sigma successfully, such as Motorola, GE and consulting companies, also traditionally propose DMAIC methodology. But, from activating Six Sigma, enterprises and Six Sigma‐consulting companies propose Six Sigma methodology matching indirection part of office and R&D part. As an exmaple, DFSS (Design For Six Sigma) is part of R&D application in GE. This study investigates Six Sigma methodology corresponding to the Right Process of the kernel factor. Especially for the optimum design of R&D, the study revises the definition of DFSS and the general organization through Lean DFSS methodology research and analysis.

A Case Study of Six Sigma R&D Improvement Projects: Design Optimization of Inner Shield Omega CPT

This is an R&D project on design optimization of the inner shield of the Omega colour picture tube at Samsung SDI in Korea. This was an R&D project which basically used the IDOV (Identify, Design, Optimize, Validate) process for Six Sigma implementation. Most Six Sigma projects use the process of DMAIC (Define, Measure, Analyze, Improve, Control). However, this project introduces a new cycle, RDIDOV (Recognize, Define, and IDOV∥. Here CPT means Colour Picture Tube. Samsung SDI is one of the two companies which began Six Sigma in Korea. This case study shows a good exmaple how an R&D Six Sigma project can be usefully employed in manufacturing companies using a new process cycle.

A Study on a Methodology of Integrating Lean DFSS and Advanced Product Quality Planning (APQP) in ISO/TS16949

Many 6‐sigma innovation companies are obtaining ISO9000 series or ISO/TS16949 certifications. However, not many of them have considered the integrated management of ISO/ TS16949 at the time of 6‐sigma introduction. ISO/TS16949 focuses on the process of an overall company. In particular, APQP (Advanced Product Quality Planning) requires that from the beginning all the planning should have a clear quality planning business process. Each company can decide the best course of action to suit its individual needs. Lean DFSS in 6‐sigma offers the concrete development steps of the product development process. And if analyses of Input, Output, Target, Process, KSF, KPI, and FMEA is done in each process and clearly defined in APQP, mutual organic and effective systems can be initially achieved.

A Study on the Creative Value Innovation Strategy and Creative Value Design

In order to achieve sustainable growth in the era of global competitiveness, a speedy and flexible strategy is needed in the fast changing management environment. For this purpose, strengthening the core confidence in the organization along with acquiring competitive advantages that cannot be easily copied by competitors should be done based on dealing with needs from customers and markets positively. In this study, the creative value innovation strategy and creative value design methodology will be presented to improve company competitiveness.

Analysis and Compare for Control Charts Under the changed Alarm Rule

This paper mainly studies to build control charts under different alarm rule. For different alarm rule, the control limit parameters of a control chart should be changed, then some kinds of control schemes under different alarm rule were compared and the methods of calculating ARL for different control schemes wee given.

A Learning Experience from ISTO Examination

The revised ISO9000 family of standards represents a significant improvement on the 1994 version and, if implemented well within organizations, should facilitate the development of effective, process‐oriented Quality Management Systems. This paper describes how the International Standardized Testing Organization (ISTO) tests the understanding of ISO9000:2000, and presents an analysis of the results of the first examinations held in the UK, USA, Mexico and Hong Kong, in February and March 2001.