Yusri Arshad

IT governance in a Malaysian public institute of higher learning and intelligent decision making support system solution

IT governance in public universities is yet to be fully appreciated. This is because IT governance is just evolving as a new paradigm to take care of the stakeholders’ expectations in leveraging IT with business goals. This study explores issues of IT governance and the use of IDMSS in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university’s performance. Moreover, COBIT framework is presented to provide the benchmark of international standards and practices that the university can adopt in the future. Finally, two IDMSS methods are presented for application in this study. This empirical study on IT governance in the context of a public Institute of Higher learning in Malaysia attempts to document the role of IT and the evolution of its practices in the context of a university.

Conceptual architecture design and configuration of thin client system for schools in Malaysia: A pilot project

Thin client systems have advanced recently with new innovative design extensions such as virtualisation and cloud computing. Client-server architecture is the basis for thin client system to connect remote multi-workstations to administrative servers located in headquarters or data center. This paper first presents a literature review on thin client concept and virtualization. In the next section, we describe the Wyse Technology and Linux thin client for windows-based and open source solution respectively. We then proceed with description of proposed conceptual architecture design and implementation for primary and secondary schools in Malaysia taking into account International Telecommunication Union and other International standards or benchmarks for high quality of service (QoS) delivery. Finally, our recommendation is that each system design and implementation is unique and thus requires different sets of decision-making criteria before designing an architecture. Networked-schools across a country like Malaysia with heavy users requirements pose high specification in architecture and system design planning to IT divisions.

Understanding ITO decisions and implementations in Malaysia public healthcare sector: The evidence from a pilot case study

As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hyphotesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simons stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers.

Understanding Components of IT Risks and Enterprise Risk Management

This study aims to synthesise the risk factors associated with IT/IS and categorise or classify them into a few main major themes to guide the IT management in their risk management exercises. This chapter is organised into five main sections. First, the chapter begins with introduction to IT and risk in general. Second is the description of methodological approach, review of literature on and description of IT risk, factors and enterprise risk management. Third is the result and discussion of IT risk classification identified from the reviewed articles. Finally, the chapter ends with a brief description of future work.