Murni Mahmud

E‐government application: an integrated model on G2C adoption of online tax

Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context.Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self‐administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested.Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e‐filing.Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self‐efficacy dimensions.

Mobile phone appropriation of students and staff at an institution of higher learning

Purpose – The purpose of this paper is to investigate the adoption and appropriation of mobile phone (MP) technologies by building on the technology appropriation theories. The paper also looks into the choice of MP use through various attractors, the purposes of MP use and the extent of use of various MP applications and features by the targeted users. This paper also explores the influences of age, gender, and occupation type on MP appropriation.Design/methodology/approach – The paper used a survey method in order to achieve the intended objectives. The staff (academic and non‐academic) and students of three academic faculties of a university in Malaysia were used as the studys population. A sample of 201 was selected and used for the purpose of this paper.Findings – The result of the paper allows us to describe important elements of MP appropriation and explore the influence of individual characteristics such as gender, age and occupation on different patterns of MP use through our conceptualization o...

Utilization of mobile apps among student with learning disability from Islamic perspective

Living in a society in which information and communication technology (ICT) is so pervasive is quite challenging. The main purpose of this paper is to discuss the literature on use of mobile application technology for students with learning disability (SLD) in Malaysia environment from Islamic perspective. Mobile technology can offer appropriate educational environment to assist learning activities outside the classroom. Initial reading of Quranic verses indicated that people with disabilities are to be treated with full regard and to have the same subject-to-subject relations that are granted to the non-disabled. In Islam, a persons worth is based not on any physical or material characteristics but on piety. Islam views disability as morally neutral. Throughout the world, disabled people are among the least privileged and most susceptible. Currently, use of mobile application facilities in Malaysian education system is still at early stage. It is hoped that more mobile application with Islamic knowledge will be developed in order to nourish positive value among SLD specifically and Muslim students generally.

Mobile applications using augmented reality to support older people

Increasing trends in using augmented reality applications on mobile devices among older people have been observed. It is well recognized that some problems are faced by older people in adopting mobile devices. It is vital to understand the problems in order to design better mobile devices that suit older people since they will make up the highest proportion of the population in later years. The paper highlights literatures conducted in investigating mobile applications and augmented reality applications developed for older people that can enhance the mobile device usage among them. The new trends of augmented reality applications allow older people to achieve more benefits from use of mobile devices.

Exploring end-user preferences of 3D mobile interactive navigation design

The main aim of 3D mobile interactive navigation support is to offer end-users easier means of accomplishing basic and complex navigation tasks in a user friendly way. Unfortunately, not until the end-users make use of the end-product or prototype, their needs, preferences, and their true understanding will not be acknowledged. As a result of these considerations, this paper presents a qualitative interview study to explore the end-users preferences for 3D mobile interactive navigation system, so as to determine design preferences of the application. The study uses a prototype of the design and conducted photo-diary method interviews, where the prototype visual representations is presented to the prospective end-user in support of an interview, which makes the interview more concrete. The result of the study provided clues about the features that were not foreseen in the earlier design process, the features that need to be upgrade and the features that end-users value most.

Perceptions on Interaction Design in Malaysia

Even though researchers have introduced Human Computer Interaction (HCI) methodologies, since 1980s, Malaysias user interface is still considered inadequate. Despite being aware of the importance of usable design, several non-technical issues have more significant influence towards poorly designed user interfaces in Malaysia. This paper reports the findings of a study of interaction design and/or any HCI methodologies in practice among Malaysian companies for software design and computer-related design development. The research involved senior Information Communication Technology (ICT) managers and focused on the application developers, whose job descriptions and responsibilities vary. The study used semi-structured interviews and a focus group study to uncover the current perceptions of people involved in ICT project development. The findings serve as a pointer to the Malaysian government and stakeholders towards the improvement of user interface design.

Preliminary investigation of Islamic websites design & content feature: A heuristic evaluation from user perspective

This paper investigates the quality ranking of current Islamic websites using nine (9) website features (i.e. navigation, interactivity, legitimacy, objectivity, authority, relevancy, attractiveness, credibility, and reliability) in order to find the highest and lowest quality scores for individual websites based on their design & content feature. A heuristic evaluation method using single-user approach was used to evaluate 50 selected Islamic websites. Google search was used to select the 50 topmost popular Islamic websites on 8th December, 2009. The findings indicate that there has been a considerable improvement in the quality of Islamic websites in terms of design and information content. The findings also show that none of the websites evaluated displayed biased contents against Islam or Islamic groups. In addition, the findings reveal that websites with the highest quality scores were rated excellent in terms of information legitimacy and objectivity, whereas those with the least quality scores were rated poor in terms of authority and interactivity features. The paper concludes that there are considerable quality variations between Islamic websites with highest and lowest percentage scores.

Taxonomies of User Experience (UX) evaluation methods

User Experiences (UX) and Usability are tightly coupled. They are yardsticks for successful interaction designs. Various methods are available to evaluate UX and usability respectively. Many arguments are presented in order to either distinguish or identify common grounds between the two. These evaluation methods are used in various different contexts and environments, and they fall into different types of taxonomy. Several UX and usability evaluation methods were reviewed and summarized in this paper. The result of analysis and observation indicates that there are correlations and disassociations between UX and Usability.

Quality rating of Islamic Websites features: A single-user evaluation

Islamic Websites post a new challenge for evaluation criteria due to the importance to their design contents. Today, little is known regarding the present quality rating of both design & content features of Islamic websites. This paper proposes several criteria to evaluate Islamic Websites: navigation, interactivity, legitimacy, objectivity, authority, relevance, attractiveness, credibility and reliability. A single-user evaluation has been conducted for fifty (50) selected Islamic Websites by using the proposed criteria. The results suggest that the quality of Islamic websites may change significantly over time. The findings also revealed that different design and content features contributes differently to the overall quality of Islamic websites. The paper suggests that the nine (9) identified criteria for both design and content features are suitable for the evaluation of different category of Islamic websites quality.

Usability evaluation of hospital websites in Nigeria: what affects end users’ preferences?

Hospital providers need to deliver satisfactory services in a specialized field which involves a great number of stakeholders with different concerns, needs and requirements. Some hospitals’ policies have been focused on providing health and medical services to the public. Less attention has been given to the responsibility to provide useful, accurate health information of high quality to their key publics mainly by facilitating interactive communication with patients, citizens and physicians and community services. To date, hospitals are turning increasingly towards the Internet and have developed their own web presence in order to enhance interactive communication practices. The research evaluated the usability of hospital websites in Nigeria, focusing on two websites in south- west of the country. Evaluation criteria for assessment were developed. The results provided empirical evidence that websites should be easy to use as well as aesthetically pleasing but must be rich in information content.