A. Güldem Cerit

Organizational effectiveness at seaports: a systems approach

Organizational Effectiveness (OE) is a rather new concept in the port business literature and not widely studied before. From the systems perspective, this concept focuses on the goals of the organization, the resources needed to achieve these goals, and the relationship between the organization and its environment. The reason behind choosing a systems approach is the significant role of seaports as open systems affected by changes and developments in world trade, supply chain and logistics trends, maritime transport, and technological developments. While seaports are multi-faceted organizations that constitute different interdependent and integrated units in their structure, they can also be regarded as the subsystems of the supply chain system. As being the social and technical systems, port organizations have unique characteristics that should be examined in detail to assess their effectiveness. To assess the effectiveness of port organizations, principally a set of effectiveness measures applicable to seaports should be determined. The main aim of this study is to assess the relative importance of the main effectiveness criteria in seaports and to determine the significance of main inputs and port subsystems which can be referred as the means to achieve effectiveness. By using the systems approach, the inputs, the processes, and the outputs of the port organizations are clearly defined with a conceptual model. Thirty-three statements have been developed under the main categories in the systems model and a two-round delphi survey is conducted, and qualitative analysis of the experts’ opinions is carried out. The results of the delphi survey show that the main port inputs are port infrastructure, equipments, technology, and port labor; the major port processes are ship and cargo operations together with the logistics services, safety and security, information technologies, and marketing; and the most important effectiveness measures for the seaports are productivity, efficiency, service quality, adaptability, information and communication management, profitability, human resource quality, and customer satisfaction.

Logistics and transportation information systems in Turkey: e‐government perspectives

Purpose – The purpose of this paper is to make an overall research on transport applications and discuss the critical success factors of e‐transport applications in Turkey.Design/methodology/approach – Based on literature review on e‐government applications, this paper builds on theoretical understanding of critical success factors in e‐transport applications.Findings – Considering the critical success factors in transport related e‐government services in Turkey, increasing logistics and transportation activities, national information system strategy towards the advanced information technology applications, adoption of European Union and international standards, awareness of transport industry about the importance of information technology, new regulations for information technology, priorities in providing financial incentives for information technology based innovation projects are determined as some of the opportunities for the development of information technology in Turkey. In terms of threats, insuf...

Chapter 8 Port Governance in Turkey

Turkey is located between Asia and Europe and attracts attention with its economic development. Turkeys landbridge position in north-south and east-west transportation means that ports are of vital importance to the efficiency of logistics activities of the country. Although Turkey has a strategic position in terms of logistics and shipping, its approximately 160 ports do not enjoy the usual benefits of ports. The ports and piers can be classified in terms of whether they are operated by public sector, affiliated sector, regional municipalities or the private sector. This paper focuses on the Turkish port management and administration system and the possibilities for applying good governance in Turkish ports during the current process of privatization of public ports. It concludes that the privatization process has not been completed yet and there are many legal and practical issues to be resolved.