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Benjamin A. Knott

AT&T

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Publication

Featured researches published by Benjamin A. Knott.

Archive | 2005

System and method for routing calls

Benjamin A. Knott; Robert R. Bushey; Sarah Korth

Archive | 2004

System and method for providing customer activities while in queue

Benjamin A. Knott; Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills; James T. Miller; Robert R. Bushey; John M. Martin

Archive | 2003

System and method for automated customer feedback

Theodore B. Pasquale; Robert R. Bushey; Benjamin A. Knott

Archive | 2008

METHOD AND SYSTEM FOR AUTOMATING THE CREATION OF CUSTOMER-CENTRIC INTERFACES

Robert R. Bushey; Theodore B. Pasquale; Scott H. Mills; John M. Martin; Benjamin A. Knott; Kurt M. Joseph

Archive | 2004

System and method for the automated analysis of performance data

Scott H. Mills; Kurt M. Joseph; Theodore B. Pasquale; Robert R. Bushey; John M. Martin; Benjamin A. Knott

Archive | 2005

System and method for automated performance monitoring for a call servicing system

Benjamin A. Knott; Robert R. Bushey; John M. Martin

Archive | 2003

System and method for selection of a voice user interface dialogue

Robert R. Bushey; Benjamin A. Knott; Theodore B. Pasquale

Archive | 2004

Announcement system and method of use

Benjamin A. Knott; Kurt M. Joseph; Robert R. Bushey; John M. Martin

Archive | 2004

Method, software and system for developing interactive call center agent personas

Benjamin A. Knott; Robert R. Bushey; John M. Martin; Stephanie Andrews

Archive | 2003

System, method and software for a speech-enabled call routing application using an action-object matrix

Robert R. Bushey; John M. Martin; Benjamin A. Knott

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Collaboration

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Robert R. Bushey

AT

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John M. Martin

AT

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Kurt M. Joseph

AT

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Theodore B. Pasquale

AT

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Sarah Korth

AT

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Scott H. Mills

AT

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James T. Miller

AT

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Stephanie Andrews

AT

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Carl Potvin

AT

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Douglas F. Reynolds

AT

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