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James T. Miller

AT&T

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Publication

Featured researches published by James T. Miller.

Archive | 2004

System and method for providing customer activities while in queue

Benjamin A. Knott; Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills; James T. Miller; Robert R. Bushey; John M. Martin

Archive | 2005

System and method for providing remote access to telecommunications services

Anil Kumar Bhandari; Xiaolian Bi; Jeffrey Lewis Brandt; Alexander Lisheng Huang; Jeffrey Paul Johnson; James T. Miller; Stephen Mark Mueller; Jeffrey L. Scruggs

Archive | 2005

System and method for creating and accessing outgoing telephone call log

Jeffrey Lewis Brandt; Bojana Mamuzic; James T. Miller; Stephen Mark Mueller

Archive | 2004

Multiple options to decline authorization of payment card charges

Jeffrey Lewis Brandt; James T. Miller

Archive | 2005

Incoming and outgoing call control customization

Larry B. Pearson; Jeffrey Lewis Brandt; James T. Miller; James M. Doherty; Stephen Mark Mueller

Archive | 2006

System and method of publishing contact information

Larry B. Pearson; Aaron Bangor; Jeffrey Lewis Brandt; James T. Miller; Stephen Mark Mueller; Douglas F. Reynolds

Archive | 2005

System and method for implementing call controls in a telephony network

Larry B. Pearson; Jeffrey Lewis Brandt; James T. Miller; James M. Doherty; Stephen Mark Mueller

Archive | 2004

System and method for providing caller activities while in queue

Benjamin A. Knott; Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills; James T. Miller; Robert R. Bushey; John M. Martin

Archive | 2004

Method and apparatus for shared line fmfm sub-mailbox determination, dynamic out dialing and call path duplication in a telephone system

Larry B. Pearson; Jeffrey Lewis Brandt; James T. Miller; James M. Doherty; Stephen Mark Mueller

Proceedings of the Human Factors and Ergonomics Society Annual Meeting | 2003

“Please Hold for the Next Available Agent:” The Effect of Hold Queue Content on Apparent Hold duration

Benjamin A. Knott; Theodore B. Pasquale; James T. Miller; Scott H. Mills; Kurt M. Joseph

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Jeffrey Lewis Brandt

AT

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Stephen Mark Mueller

AT

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Larry B. Pearson

AT

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James M. Doherty

AT

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Kurt M. Joseph

Southwestern Bell

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Scott H. Mills

AT

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Theodore B. Pasquale

AT

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Benjamin A. Knott

AT

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John M. Martin

AT

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Robert R. Bushey

AT

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