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Scott H. Mills

AT&T

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Publication

Featured researches published by Scott H. Mills.

Archive | 2004

System and method for providing customer activities while in queue

Benjamin A. Knott; Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills; James T. Miller; Robert R. Bushey; John M. Martin

Archive | 2003

SYSTEM AND METHOD FOR ANALYZING AUTOMATIC SPEECH RECOGNITION PERFORMANCE DATA

Scott H. Mills; John M. Martin

Archive | 2008

METHOD AND SYSTEM FOR AUTOMATING THE CREATION OF CUSTOMER-CENTRIC INTERFACES

Robert R. Bushey; Theodore B. Pasquale; Scott H. Mills; John M. Martin; Benjamin A. Knott; Kurt M. Joseph

Archive | 2002

Method and system for automating the analysis of word frequencies

Scott H. Mills; Kurt M. Joseph; Robert R. Bushey; John M. Martin; Benjamin A. Knott; Theodore B. Pasquale

Archive | 2004

System and method for the automated analysis of performance data

Scott H. Mills; Kurt M. Joseph; Theodore B. Pasquale; Robert R. Bushey; John M. Martin; Benjamin A. Knott

Archive | 2002

Method and system for automated categorization of statements

Scott H. Mills; Kurt M. Joseph; John M. Martin; Benjamin A. Knott; Robert R. Bushey; Theodore B. Pasquale

Archive | 2003

System and method for prioritized interface design

Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills

Archive | 2003

Flexible Multiple Spreadsheet Data Consolidation System

Scott H. Mills; Kurt M. Joseph; Melissa L. Oldenburg; Mark A. Nixon

Archive | 2004

System and method for providing caller activities while in queue

Benjamin A. Knott; Theodore B. Pasquale; Kurt M. Joseph; Scott H. Mills; James T. Miller; Robert R. Bushey; John M. Martin

Proceedings of the Human Factors and Ergonomics Society Annual Meeting | 2003

“Please Hold for the Next Available Agent:” The Effect of Hold Queue Content on Apparent Hold duration

Benjamin A. Knott; Theodore B. Pasquale; James T. Miller; Scott H. Mills; Kurt M. Joseph

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Kurt M. Joseph

AT

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Theodore B. Pasquale

AT

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John M. Martin

AT

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Benjamin A. Knott

Wright-Patterson Air Force Base

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Robert R. Bushey

AT

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James T. Miller

AT

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Melissa L. Oldenburg

Southwestern Bell

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