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Eugene P Mathews

Bell Labs

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Publication

Featured researches published by Eugene P Mathews.

Archive | 1990

Automatic call distribution based on matching required skills with agents skills

Joylee E Kohler; Eugene P Mathews; Robert Daniel Nalbone; Craig F. Palmer

Archive | 2001

Timely shut-down of a real-time work center

Andrew D. Flockhart; Robin H Foster; Eugene P Mathews

Archive | 2002

Intelligent inbound/outbound communications blending

Andrew D. Flockhart; Robin H Foster; Eugene P Mathews; Darryl J. Maxwell

Archive | 2002

Computer-telephony integration that uses features of an automatic call distribution system

Joaquin Omar Alvarado; Didina Burok; Andrew D. Flockhart; Eugene P Mathews; Peter J. Matteo; Christopher Moss; Robert Daniel Nalbone

Archive | 1999

Method and device for optimizing performance of call center by distributing call to agents by using prediction data

Frank J. Bogart; Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews; Stephen Skarzynski; デー．フロックハート アンドリュー; イー．コーラー ジョイリー; エル．スカーツィンスキー スチーヴン; ジェー．ボガート フランク; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 2002

Uninterrupted automatic call distribution during failure and recovery of computer-telephony integration

Joaquin Omar Alvarado; Didina Burok; Andrew D. Flockhart; Eugene P Mathews; Peter J. Matteo; Christopher Moss; Robert Daniel Nalbone

Archive | 2000

Method and device for processing communication in call center based on service state

Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews; デレック フロックハート アンドリュー; イー．コーラー ジョイリー; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 1999

Call selection adjusting process for achieving target value of performance metering based on section of call center

David C Bengtson; James E Ertel; Robin H Foster; Eugene P Mathews; イー． アーテル ジェームス; シー． ベングトソン ディヴィッド; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 1999

Call selection and agent selection process in call center based on agent personnel arrangement schedule

Robin H Foster; William Edward Gourlay; Eugene P Mathews; エドワード ゴーレイ ウィリアム; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 2005

Verfahren und Anordnung für eine globale Anrufwarteschlange in einer globalen Anrufzentrale

Andrew D. Flockhart; Eugene P Mathews; Christopher Robinson Howell; Chadwick Joseph Romero

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Andrew D. Flockhart

AT

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Robin H Foster

Alcatel-Lucent

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Joylee E Kohler

Bell Labs

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John Z. Taylor

Avaya

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Frank J. Bogart

Alcatel-Lucent

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Roy A Jensen

Alcatel-Lucent

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David C Bengtson

Alcatel-Lucent

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Francis C. W Hymus

Alcatel-Lucent

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James E Ertel

Alcatel-Lucent

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Judith B. Madison Seery

Alcatel-Lucent

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