Florence Rodhain

Tacit to explicit: transforming knowledge through cognitive mapping—an experiment

In the Information System field, the articulation of the mental models business managers use to make decisions is problematic because this knowledge is often tacit. Cognitive mapping can be used to transform tacit knowledge into explicit knowledge. The purpose of this paper is to demonstrate how this is achieved. It is argued here that cognitive mapping not only externalizes tacit knowledge, but also has an effect on the tacit knowledge itself: tacit knowledge can be transformed, reorganized, or reconstructed during the process of constructing an external representation.

Mine or ours: email privacy expectations, employee attitudes, and perceived work environment characteristics

In spite of the growing importance of ethical and privacy concerns in the information age, there is a surprising paucity of academic literature on the subject. The research reported in this paper attempts to address this gap by focusing on privacy perceptions related to email. We adopt a behavioral perspective on the use of email in that we treat email policy as an embodiment of managerial beliefs and values about the employer-employee relationship and the role of communication in the workplace. Specifically, we examine employee attitudes towards email, their perceptions and expectations regarding the privacy and ownership of email, and a variety of work environment characteristics. Drawing upon prior theoretical work in organizational behavior and the use of email in work contexts, we propose a variety of research hypotheses. Data gathered from a sample of 193 respondents which includes email users from two different national contexts with different email policies in the host organizations is used to test the hypotheses. While we do not examine the effects of a specific policy in this study, our results nonetheless have interesting implications for organizations desirous of constructing an email policy. Theoretical implications as well as guidelines for practicing managers are offered.

Integration of Social Media in Recruitment: A Delphi Study

Purpose -- The development of social media provides new opportunities for recruitment and raises various questions. This chapter aims to clarify areas of agreement and disagreement regarding the integration of social media in recruitment strategies. Methodology/approach -- A Delphi study was conducted among a panel of 34 French experts composed of 26 practitioners and 8 academics. Findings -- Three quantitative results and five qualitative results are presented. Social media appear as an opportunity to raise the strategic role of HR professionals through employer branding strategy, internal skills development, and a greater involvement of managers within the sourcing process. Practical implications -- This study points out several barriers and limits regarding the integration of social media in recruitment strategies and encourage HR professionals to take up the challenge. Multiple recommendations are addressed to HR professionals. Originality/value of chapter -- This chapter is based on an innovative application of the Delphi method. Moreover, it offers a more comprehensive and critical look on the integration of social media in recruitment strategies.

Financial Performance, Environmental Compliance, and Social Outcomes: The three Challenges of Reverse Logistics. Case Study of IBM Montpellier

For economic, legal, or strategic reasons, manufacturers of electrical and electronic equipment (EEE) are increasingly managing end-of-life product cycles by choosing a recovery option: refurbishing, remanufacturing, and recycling. Reverse logistics is a process in which manufacturers collect their used products for possible revalorization, recycling, or disposal. Some authors consider that this activity is an opportunity to achieve a triple bottom line - economics, environment, and social - benefit. However, beyond hypothetical assumptions, little empirical research provides practical knowledge about the way such a challenge can be met. The aim of this article is thus to provide some grounding for this proposal. Based on an IBM Montpellier case study, this article examines how an integrated reverse logistics model can enable companies to meet three main objectives:(1) Provide economic opportunities through the resale or reuse of machines and parts, (2) successfully deal with environmental challenges such as waste management and legislation compliance, and (3) achieve an important social challenge in terms of local job preservation.

Articles in French III: Un Cadre d'Analyse pour l'Evaluation des Systèmes de Gestion de Contenu (SGC)

HAL is a multi-disciplinary open access archive for the deposit and dissemination of scientific research documents, whether they are published or not. The documents may come from teaching and research institutions in France or abroad, or from public or private research centers. L’archive ouverte pluridisciplinaire HAL, est destinée au dépôt et à la diffusion de documents scientifiques de niveau recherche, publiés ou non, émanant des établissements d’enseignement et de recherche français ou étrangers, des laboratoires publics ou privés. Un cadre d’analyse pour l’évaluation des Systèmes de Gestion de Contenu (SGC) Claudio Vitari, Aurelio Ravarini, Florence Rodhain