Ingrid Mignon

Intermediary–user collaboration during the innovation implementation process

ABSTRACT The innovation process is characterised by obstacles faced both by innovation suppliers during development and by users during implementation. Although the literature has underscored the importance of collaboration, how this process occurs during implementation remains understudied. In this study, a cross-case analysis of implementation processes showed that intermediary–user collaborations are characterised by different ways of matching users’ demands with intermediaries’ services, different formal and informal governance mechanisms, and different implementation outcomes. We propose that these characteristics are due to the specificities of implementation and to the particularities of the intermediary–user relationship. Additionally, there are particularities to intermediary–user collaborations that both facilitate implementation and create risks for its outcomes. We suggest that the link between the implementation outcome and the collaboration process affects user satisfaction, further investments in the technology, and learning. We conclude by drawing implications of the particularities of intermediary–user collaboration and implementation for theory, managers, and further research.

Nya investerare i förnybar elproduktion:motiv, investeringskriterier ochpolicykonsekvenser (NyEl) : Slutrapport

Projektet Nya investerare i fornybar elproduktion: motiv, investeringskriterier och policykonsekvenser harstudierat icke-traditionella investerare i fornybar elproduktion med syfte att ge ettvetens ...