Ivan Andráško

Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction

The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of the most important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same time it was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations.

“East meets West” – on studying “Eastern” housing estates through “Western” concepts and approaches

Abstract This paper is directly associated with the international conference “East meets West – contemporary urban issues revisited”. The main objective of the paper is to provide readers with ideas related to the possibility of studying the “Eastern” (post-socialist) housing estates through selected “Western” concepts including representation, symbolism, everydayness/everyday life and the complexity of relations including the materiality or socio-technical configuration of places. The paper consists of three main sections: in the introductory section, basic information and knowledge regarding (large) housing estates are concisely presented and discussed. By means of illustrative examples, the second main section of the paper covers a brief presentation of selected “Western” concepts. The final section focuses on the discussion of the concepts’ usefulness and of the methods through which they can be utilised. The main ideas and conclusions resulting from this paper can be stated as follows: – particular housing estates in CEE countries find themselves in a common, yet at the same time always in one way or another specific and individual “post-socialist situation”; – to understand the situation of a particular housing estate means to understand the structural influences as well as the agency of particular (local) actors, either human or non-human; – housing estates can be seen as dynamic, ever-changing socio-technical-spatial formations constantly passing through a continuous process of (re) production by various forces/actors and (power) relations.

Interrelated aspects of residential suburbanization and collective quality of life: A case study in Czech suburbs

Most people moving to suburban municipalities seek to enhance their quality of life. However, residential suburbanization may contribute to spatial separation of the population and adversely affect the collective quality of life. This article focuses on socio-geographical aspects of quality of life in the context of suburbanization from a theoretical perspective and also based on a case study in the countryside around the Czech city of Olomouc. Due to the complex nature of this issue, a range of qualitatively oriented methods was applied in the municipalities most affected by residential suburbanization. The findings of the case study show that quality of life for people living in these suburbs is influenced by geographical conditions as well as relations within the community and residents’ participation in public life in the municipality.

Kvalita života v mestách: východiská, prístupy, poznatky

Co je kvalita života? Co jsou města a urbanni oblasti? Jake jsou nase poznatky týkajici se kvality života na uzemich měst? Co nam tyto poznatky řikaji, připadně, co nam neřikaji? Mohou nase poznatky přispivat k zlepsovani kvality života obyvatel měst? Kvalita života v mestach: východiska, pristupy, poznatky je knihou, ktera nabizi odpovědi nejen na uvedene, ale take na množstvi podobných a souvisejicich otazek. V ramci jednotlivých kapitol kniha přinasi: – zakladni poznatky a východiska týkajici se koncepce kvality života, – přehled problematiky (výzkumu) urbanniho prostředi (vcetně různých možnosti chapani a vymezeni urbannich uzemi a rozlicných teorii a nazorů týkajicich se života ve městech), – přehled a zhodnoceni studii věnujicich se výzkumu kvality života ve městech, – zakladni a rozsiřenou klasifikaci přistupů k výzkumu kvality života ve městech, – diskuzi o ziskaných poznatcich, vcetně rozboru možnosti jejich dalsiho využiti.

Koncept kvality života v rozvojových strategiích mikroregionů Jihomoravského kraje

Přispěvek zkouma strategie rozvoje mikroregionů Jihomoravskeho kraje z hlediska konceptualizace kvality života. Kvalita života představuje klicový koncept, který je v soucasnosti poměrně běžnou soucasti strategii mistniho a regionalniho rozvoje. Lze to dokumentovat take v připadě strategicky planovacich dokumentů na mikroregionalni urovni. Předkladana studie analyzuje, na přikladu mikroregionů Jihomoravskeho kraje, jak je ve strategických dokumentech chapana kvalita života, jestli je vyjadřovana explicitně, ke kterým strategickým cilům se vztahuje, jake oblasti života jsou akcentovany apod. V zavěru se zamýslime nad důsledky vagniho a povrchniho ukotveni kvality života ve strategiich rozvoje.