Johannes Vogel

When brands get branded

Recent perspectives on branding have claimed that consumers establish relationships with brands (Fournier, 1998). According to this view, one has also to consider that — similar to human relationships — transgressions may occur in such a relationship. Brand misconduct describes a brands behaviour that consumers do not agree with, e.g. Coca-Colas introduction of the so-called New Coke in the eighties. After an introduction and definition different forms of misconduct are distinguished. The possible consequences, how the company can react to brand misconduct and, ultimately, the implications for branding theory development are examined.

The Effect of Perceived Corporate Competencies on Onsumer Based Brand Equity: A Comparison between Domestic and Foreign Markets

In this paper, the authors develop a model to explain the cross-cultural influence of perceived corporate competencies on attitude formation towards the brand’s product categories and its impact on consumer based brand equity. Results indicate that some competencies have a transnational effect in several product categories, whereas several corporate competencies are identified to influence perception of product categories depending on the market.

When Companies Do Good: Building Trust through Corporate Social Responsibility – An Emprical Study

In the present study we developed and empirically tested a model depicting the effect of Corporate Social Responsibility (CSR) activities on organizational trust. Moreover, we identified factors highly relevant to the success of CSR initiatives.

Aufbau von Markenbeziehungen als Grundlage des Dienstleistungsmanagement

Immer mehr Unternehmen richten ihre Unternehmens- und Marketingstrategien in den letzten Jahren konsequent an dem fur den Kunden generierten Wert aus (Khalifa 2004, S. 645). Zu diesem Umdenken fuhrte die Erkenntnis, dass ein uberlegener Wert aus Kundensicht den entscheidenden Schlussel fur den langfristigen Erfolg eines Unternehmens darstellt (Huber et al. 2001, S. 41). Das Konstrukt des wahrgenommenen Kundenwerts fungiert insbesondere in der angloamerikanischen Literatur zum Produkt- und Dienstleistungsmarketing als Pradikator des Kaufentscheidungsverhaltens (Zeithaml/Bitner 1996, S. 32f.). Einige Autoren sehen gerade in der Schaffung eines hohen Kundenwerts Quellen zukunftiger Wettbewerbsvorteile (Woodruff 1997, S. 139; Parasuraman 1997, S. 154f.). Insbesondere im Bereich des Dienstleistungsmanagements zeigt sich eine grose Bedeutung des Kundenwertes (Heinonen 2004, S. 205ff.).