John Michael Pearson

A validation of the end-user computing satisfaction instrument in Taiwan

This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh when applied to Taiwanese end-users of typical business software applications. Using a survey of 342 users, this research provides evidence that the instrument is a valid and reliable measure in Taiwanese applications. Given this evidence, managers and software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies in Taiwan.

Why provide an online review? An extended theory of planned behavior and the role of Big-Five personality traits

Online review, an important form of reputation systems, has been studied intensively because of its powerful impact on online retailers, intermediaries, and customers. However, to date, very little attention has been paid to factors that influence an individuals intention to provide an online review. An extended theory of planned behavior and Big-Five personality framework are used in this study. We empirically examine our model by using a cross-sectional survey study, collecting data from a sample of 171 online shoppers. Results show that attitude, perceived pressure, neuroticism, and conscientiousness are significant predictors of an individuals intention to provide an online review. Findings may help online retailers and/or intermediaries increase the number of online reviews provided, which will lead to more accurate rating information about transactions, products, or services and may serve as a stepping-stone to continuous improvements. Implications, limitations, and future research directions are discussed.

A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis

IT managers in global firms often rely on user evaluations to guide their decision-making in adopting, implementing, and monitoring the effectiveness of enterprise systems across national cultures. In these decisions, managers need instruments that provide valid comparisons across cultures. Using samples representing five nations/world regions including the US, Western Europe, Saudi Arabia, India, and Taiwan, we used multi-group invariance analysis to evaluate whether the end-user computing satisfaction (EUCS) instrument (12-item summed scale and five factors) provided equivalent measurement across cultures. The results provided evidence that the EUCS instruments 12-item scale and the five factors were equivalent across the cultures we examined. The implications of this for the global management of technology are discussed. Knowledge of the equivalence of MIS instruments across national cultures can enhance the MIS cross-cultural research agenda.

An Empirical Investigation of How Trust, Cohesion, and Performance Vary in Virtual and Face-to-Face Teams

As technology improves, more teams are meeting virtually. In this study, we analyze how individual levels of trust, cohesion, output, outcome satisfaction, and process satisfaction differ in virtual and face-to-face teams completing different tasks. A controlled experiment in which business students were randomly assigned to either a virtual or face-to-face team, completing either an intellective or a preference task, was completed. Comparisons of the four task/technology conditions showed that virtual team members reported lower levels of trust, cohesion, outcome satisfaction, and process satisfaction. However, their output was essentially the same as individual working in face-to-face teams. No significant differences were found between the teams completing the intellective or preference tasks.

Perceived strategic value and adoption of electronic commerce: an empirical study of small and medium sized businesses

By combining two independent research streams, we examine the strategic value and adoption of electronic commerce (e-commerce) as perceived by top managers in small and medium sized enterprises (SME). We propose a research model that posits three factors that have been found to be influential in previous research in the perception of strategic value of other information technologies. Inspired by the technology acceptance model of Davis (1989) and other relevant research in the area, we also identify four factors that we believe will influence e-commerce adoption. We hypothesize a causal link between the perceived strategic value of e-commerce and e-commerce adoption. To validate the research model, we collected data from top managers/owners of SME via an Internet survey. Confirmatory factor analysis was used to test the factors utilized in this study while canonical correlation analysis was employed to validate the causal link between the two main constructs of this study.

An Exploratory Examination of Antecedents to Software Piracy: A Cross-Cultural Comparison

Software piracy continues to be a growing problem on a global scale for software developers. The purpose of this study was to conduct a cross-cultural comparison of a model predicting the intent of individuals to pirate software using two sub samples: Jordan and the US. Our results suggest that the Theory of Reasoned Action provides a strong predictive ability for our US sub sample, but not for our Jordanian sample. Additionally, public self-consciousness, ideology, and religiosity varied in their ability to moderate the relationships of TRA across cultures. Overall, our results suggest culture plays an important role in affecting software piracy, and individual behavior in general.

Explaining Cyberloafing through a Theoretical Integration of Theory of Interpersonal Behavior and Theory of Organizational Justice

Cyberloafing is an issue of growing concern for contemporary organizations. This paper develops an integrated research model which combines the Theory of Interpersonal Behavior and Organizational Justice to provide a holistic examination for cyberloafing behavior. Data was collected from working respondents via on-line questionnaire to test the research model. The results of this study found that the metaphor of the ledger from the organizational justice model was a significant predictor of intent to cyberloaf, while the four types of organizational justice were not significant predictors of the metaphor of the ledger. The effects of constructs from the Theory of Interpersonal Behavior performed as expected with the exception of the direct relationship between facilitating conditions and cyberloafing behavior. Overall, the results suggest that combining these two models provides a rich explanation of antecedents to cyberloafing.

The Effect of Online Review Configurations, Prices, and Personality on Online Purchase Decisions: A Study of Online Review Profiles on eBay

Online reviews have been studied extensively because of their impact on online consumers’ purchase decisions. Little attention, however, has been paid to consumers’ perceptions of online review configurations. This study examines how a consumers purchase decision is affected by online review configurations. Additionally, researchers analyze whether the purchase decision is affected by price level and personality. Results illustrate that a consumers purchase decision is affected by the number of reviews only when price level is high. In terms of personality, openness significantly predicts purchase decision when price level is high, whereas neuroticism affects purchase decision when price level is low.

An Examination of the Relationship between Culture and Cyberloafing Using the Hofstede Model

ABSTRACT This article explores the relationship between culture and cyberloafing. A survey measuring individuals’ propensity to engage in cyberloafing in the workplace was conducted with people from 17 countries representing a wide range of cultures. Tests were performed to explore relationships between participants’ propensity to cyberloaf and the cultural dimension ratings for their individual countries of origin. The results show that some types of cyberloafing activity relate significantly with culture. This has potential implications for multinational organizations. Employees from different cultures may have different workplace tendencies.