Jongyi Hong

A diagnosis framework for identifying the current knowledge sharing activity status in a community of practice

The concept of Communities of Practice (CoPs) has been highlighted as an effective method for knowledge sharing in Knowledge Management (KM) and strategically utilized by many organizations. Therefore, the need to diagnose knowledge sharing activities in CoPs has increased. Previous research on CoP strategies has generally suggested broad guidelines without diagnosing the current knowledge sharing status of individual CoPs. Furthermore, diagnosis methodologies are not connected to strategic direction and require too much time and effort to conduct regularly. The purpose of this paper is to develop a sustainable diagnosis framework for identifying knowledge sharing activities in CoPs using Social Network Analysis (SNA) and to suggest strategies for individual CoPs based on the proposed diagnosis framework. Finally, we apply the proposed diagnosis framework to an industry case.

A maturity model based CoP evaluation framework: A case study of strategic CoPs in a Korean company

Knowledge management is becoming increasingly important as organizations realize that continuous competitive advantage depends on effective management of their vast and various knowledge assets. In order to improve knowledge management, CoPs (Communities of Practice) are used as powerful tools. By operating CoPs internally and externally, they have made improvements like increased core competency, induced innovation learning, enhanced working efficiency and promoted responsiveness. In order to run CoPs successfully, the evaluation of CoP is also crucial. CoP operators need to understand the current position systemically and determine the currently practiced activities. In order to do this, they need visible and quantifiable metrics for measurement. After deciding the current status of CoP, new objectives and strategies for their improvement are provided. In this paper, we intend to assess the condition of CoPs indirectly, not to measure the efficiency of CoP directly. This research provides a holistic, systematic, and comprehensive framework with maturity stages for navigating CoPs, and provides a road map for moving from immature, inconsistent activities to mature, disciplined approaches aligned to strategic business imperatives.

A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in Korea

The telecommunications industry is undergoing dramatic changes fueled by rapid technical development and regulatory changes. Especially, in Korea, the penetration rate of mobile service is almost 90%; therefore, there is not enough room for a new customer. Furthermore, todays new services have been influenced by more factors in decision making before launching. It has been the main issue for decision makers whether a new service will be successful or not. However, a few methods have been introduced to evaluate the feasibility of a new service. And very few papers have introduced to the evaluatation of comparative advantages among competitive services, but such methods mainly depend on subjective opinion of experts. The proposed model considers the multidimensional factors influencing telecom service evaluation based on the ANPs advantages, which helps service providers in a telecom field to select a new service with the view of their strategies. Also, the BSC perspectives are adapted in the model to generate evaluation measures. Additionally, a new video phone service in Korea is evaluated based on a proposed model.