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Joylee E Kohler

Bell Labs

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Publication

Featured researches published by Joylee E Kohler.

Archive | 1990

Automatic call distribution based on matching required skills with agents skills

Joylee E Kohler; Eugene P Mathews; Robert Daniel Nalbone; Craig F. Palmer

AT&T technical journal | 1995

Revolutionizing DEFINITY® call centers in the 1990s

Kerry Wayne Hassler; Cynthia Carol Jones; Joylee E Kohler; Robert Daniel Nalbone

Archive | 1999

Method and device for optimizing performance of call center by distributing call to agents by using prediction data

Frank J. Bogart; Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews; Stephen Skarzynski; デー．フロックハート アンドリュー; イー．コーラー ジョイリー; エル．スカーツィンスキー スチーヴン; ジェー．ボガート フランク; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 1999

METHOD AND SYSTEM FOR PROCESSING COMMUNICATION REQUIRING SKILL FOR PROCESSING USING QUEUE

Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; デレック フロックハート アンドリュー; イー．コーラー ジョイリー; エイチ．フォスター ロビン

Archive | 2000

Method and device for processing communication in call center based on service state

Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews; デレック フロックハート アンドリュー; イー．コーラー ジョイリー; ピー．マシューズ ユージェン; エッチ．フォスター ロビン

Archive | 1993

Mobiles Einloggen mit festen physikalischen Umsetzungen und beweglichen logischen Umsetzungen

Kerry Wayne Hassler; Cynthia Carol Jones; Joylee E Kohler; Robert Daniel Nalbone

Archive | 2012

zielbasierte geschätzte Wartezeit goal-based estimated waiting time

Andrew D. Flockhart; Joylee E Kohler; Robert C. Steiner

Archive | 2011

Determining an Estimated Wait Time for a first work item in a contact center, the EWT accounting for a Service Time Goal assigned to the first work item

Andrew D. Flockhart; Joylee E Kohler; Robert C. Steiner

Archive | 2000

Statusbasierte Dienstleistungsverarbeitung in einer Anrufzentrale

Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews

Archive | 2000

Auf variabelen Rastperiodebestimmungen basiertes Verfahren und Gerät zum Bearbeiten von Kommunikationen in einem Anrufzentrale

Andrew D. Flockhart; Robin H Foster; Joylee E Kohler; Eugene P Mathews; John Z. Taylor

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Andrew D. Flockhart

AT

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Eugene P Mathews

Bell Labs

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Robin H Foster

Alcatel-Lucent

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Robert Daniel Nalbone

Bell Labs

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Cynthia Carol Jones

Bell Labs

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Kerry Wayne Hassler

Bell Labs

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Roy A Jensen

Alcatel-Lucent

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Stephen Skarzynski

Avaya

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Frank J. Bogart

Alcatel-Lucent

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Robert C. Steiner

Avaya

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