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Michael C. Hollatz

Rockwell Automation

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Publication

Featured researches published by Michael C. Hollatz.

Archive | 1999

ACD with packet data based agent interconnect

Michael C. Hollatz; Timothy P. Werve; Laird C. Williams

Archive | 1999

Internet web site with audio interconnect and automatic call distributor

Timothy P. Werve; Laird C. Williams; Michael C. Hollatz

Archive | 2001

Apparatus and method of maintaining and improving agent performance

Robert T. Eitel; Anthony J. Dezonno; Michael C. Hollatz

Archive | 2001

Redundant channels over a packet network

Paul D. Swardstrom; Michael C. Hollatz

Archive | 2004

Method and apparatus for dynamic VoIP phone protocol selection

Michael C. Hollatz; Michael Peters

Archive | 2002

Agent desktop management system with agent training

Robert T. Eitel; Anthony J. Dezonno; Michael C. Hollatz

Archive | 2002

Method of allocating data communication sessions based upon user information

Anthony J. Dezonno; Craig R. Shambaugh; Marshall Ball; Michael C. Hollatz

Archive | 2000

Packet telephony gateway for hearing impaired relay services

Michael C. Hollatz; Paul D. Swardstrom

Archive | 2001

Streaming announcements to agents of an ACD

Robert T. Eitel; Michael C. Hollatz

Archive | 2003

Voice over packet network phone

Michael C. Hollatz

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Robert T. Eitel

Rockwell Automation

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Anthony J. Dezonno

Rockwell Automation

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Paul D. Swardstrom

Rockwell Automation

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Roger Batavia Sumner

Rockwell Automation

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Michael Peters

Rockwell Automation

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Anthony Bloomingdale Dezonno

Rockwell Automation

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Jeff Hodson

Rockwell Automation

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Laird C. Williams

Rockwell Automation

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Michael Sheridan

Rockwell Automation

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Sandy Biggam

Rockwell Automation

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