Is this you? Create Your Porfile
Avatar

Laird C. Williams

Rockwell Automation

Network

Latest external collaboration on country level. Dive into details by clicking on the dots.

Explore More

Hotspot

Dive into the research topics where Laird C. Williams is active.

Explore More

Publication

Featured researches published by Laird C. Williams.

Journal of the Acoustical Society of America | 2000

Method of modifying speech to provide a user selectable dialect

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; James E. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of creating scripts by translating agent/customer conversations

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Jared Bluestein; Kenneth Venner; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 1999

ACD with packet data based agent interconnect

Michael C. Hollatz; Timothy P. Werve; Laird C. Williams

Archive | 2002

System and method for predicting customer contact outcomes

Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh; Laird C. Williams

Archive | 1999

Internet web site with audio interconnect and automatic call distributor

Timothy P. Werve; Laird C. Williams; Michael C. Hollatz

Archive | 1999

Dynamic skill-based call routing

Robert Doyle; Laird C. Williams; Kenneth W. Fertig; Xuemei Wang; N. Serdar Uckun

Archive | 2004

Voice filter for normalizing an agent's emotional response

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of natural language communication using a mark-up language

Laird C. Williams; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh

Archive | 2001

Presenting a script to be followed by a call center agent during a conversation with a customer

Jared Bluestein; Anthony J. Dezonno; Darryl Hymel; Jim F. Martin; Mark J. Power; Craig R. Shambaugh; Kenneth Venner; Laird C. Williams

Archive | 2000

Dynamic skill-based call routing depending on occupancy levels of agents

Robert Doyle; Kenneth W. Fertig; Serdar Uckun; Xuemei Wang; Laird C. Williams

Explore More

Collaboration

Dive into the Laird C. Williams's collaboration.

Top Co-Authors
Avatar

Darryl Hymel

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Kenneth Venner

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Anthony J. Dezonno

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Craig R. Shambaugh

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Jim F. Martin

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Mark J. Power

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Jared Bluestein

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Kenneth W. Fertig

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Michael C. Hollatz

Rockwell Automation

View shared research outputs
Top Co-Authors
Avatar

Robert Doyle

Rockwell Automation

View shared research outputs
Explore More
Researchain Logo
Decentralizing Knowledge