Mohamad Noorman Masrek

Investigating corporate intranet effectiveness: a conceptual framework

Purpose – This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors.Design/methodology/approach – The papers approach is a discussion of the issues.Findings – First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organiza...

Comparison of Machine Learning algorithms performance in detecting network intrusion

Organization has come to realize that network security technology has become very important in protecting its information. With tremendous growth of internet, attack cases are increasing each day along with the modern attack method. One of the solutions to this problem is by using Intrusion Detection System (IDS). Machine Learning is one of the methods used in the IDS. In recent years, Machine Learning Intrusion Detection system has been giving high accuracy and good detection on novel attacks. In this paper the performance of a Machine Learning algorithm called Decision Tree (J48) is evaluated and compared with two other Machine Learning algorithms namely Neural Network and Support Vector Machines which has been conducted by A. Osareh [1] for detecting intrusion. The algorithms were tested based on accuracy, detection rate, false alarm rate and accuracy of four categories of attacks. From the experiments conducted, it was found that the Decision tree (J48) algorithm outperformed the other two algorithms.

The effect of organizational and individual characteristics on corporate intranet utilizations

Purpose – This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization modes, utilization for decision support and utilization for knowledge sharing.Design/methodology/approach – The study employed a positivist case study approach conducted at four corporate organizations operating in Malaysia. About 700 questionnaires were administered to intranet users yielding 359 usable responses.Findings – Four organizational characteristics, namely top management support, technical user support, functional integration and social norm, were found to be significantly related to intranet utilization variables. Likewise, four individual characteristics, namely web efficacy, personal information technology innovativeness, length of service and intranet experience, were also found to be significantly related to intranet utilization variables.Research limitations/implications – Only four organizational and individ...

Evaluating academic library portal effectiveness: A Malaysian case study

Purpose – The purpose of this paper is to examine the effectiveness of a specific library portal at the University of Technology MARA based on the opinions of students in the Faculty of Information Management.Design/methodology/approach – The paper is survey based; 400 self‐administered questionnaires were sent out to students of Faculty of Information Management, University of Technology MARA.Findings – In terms of information quality assessment, respondents had indicated that the library portal met their expectations. All the information quality attributes, namely completeness, comprehensiveness, accuracy, timeliness, reliability and appropriateness of format were rated highly by users. Equally important to information quality is systems quality and service quality. When asked to evaluate the systems quality aspect of the library portal, respondents have also rated highly.Research limitations/implications – The paper utilizes effective existing methods to determine portal effectiveness. It provides a st...

The Effect of Information Technology Infrastructure Flexibility on Intranet Effectiveness

When intranet was first conceived a decade ago, its adoption was only affordable by large business enterprise or organizations. However, at present, intranet adoption has become so prevalent that almost every organizations, irrespective of sizes and business nature has diffused intranet into their business operations and activities. While studies addressing the effectiveness of the intranet have been greatly reported in the literature, very few have really explored or focused on the antecedents or determinants to intranet effectiveness. Specifically, none has ever attempted to examine the effect of information technology (IT) infrastructure capabilities on intranet effectiveness. Against this concern, this study is an attempt to explore the relationship between IT infrastructure flexibility and intranet effectiveness. In addition, it also seeks to investigate the perceived level of IT infrastructure flexibility and intranet effectiveness in the context of public organizations in Malaysia. Based on the results of the analysis, this study has empirically showed that IT infrastructure flexibility comprising of connectivity and IT personnel are influential in determining intranet effectiveness measured in terms of operation, culture and facilitation.

An exploratory study on systems development methodologies for web‐based applications

Purpose – The purpose of the paper is to investigate the status of systems development methodologies (SDM) usage for developing web‐based application in Malaysian organizations. In addition, it also seeks to investigate the use of techniques and tools for web‐based application development.Design/methodology/approach – The study employed the use of a cross‐sectional survey method with 200 questionnaires sent to information systems managers. A total of 66 usable questionnaires were returned.Findings – The use of SDM that are meant for web‐based applications is still very low among Malaysian organizations. The majority of respondents indicated that the SDM being used were adapted on a project basis. Malaysian systems developers were more inclined to use techniques that were much suited for traditional applications. Nevertheless, the use of systems development tools was quite overwhelming. Despite acknowledging the merits of using SDM, respondents also indicated problems associated with their usage.Research l...

Evaluation of interoperability protocols in repositories of electronic theses and dissertations

Purpose – The purpose of this study is to evaluate the status of eight interoperability protocols within repositories of electronic theses and dissertations (ETDs) as an introduction to further studies on feasibility of deploying these protocols in upcoming areas of interoperability.Design/methodology/approach – Three surveys of 266 ETD repositories, 15 common ETD management software solutions, and 136 ETD experts were conducted in order to appraise the protocols. These protocols were evaluated in four categories of aggregation, syndication, distributed search, and publishing protocols.Findings – This study revealed that, despite its drawbacks, Protocol for Metadata Harvesting (PMH) is still the most utilized interoperability protocol within ETD providers, ETD software developers, and implementers, followed by ATOM and Object Reuse and Exchange (ORE) protocols. However, in all competitive areas related to performance and functionality, ORE surpasses other protocols. It was also found that the three protoc...

An investigation of the training needs on emotional intelligence of academic librarians

Purpose – The purpose of this study is to assess the training needs on emotional intelligence (EI) of librarians serving in the university libraries of Pakistan. Design/methodology/approach – A structured questionnaire was used to gather data from a randomly selected sample of Pakistani university librarians. A paired sample t-test was used to examine the significance of difference between the four indicators of EI. Further, descriptive statistics were used to assess the training needs on EI. Findings – The difference between all indicators of EI was found to be significant. The results showed less than 50 per cent of deficit, more than 50 per cent of surplus and 20 per cent of job best fit in terms of EI of university librarians. Further, results illustrated that librarians require training to cover the skill deficiencies. Similarly, top-down allocation of tasks is required to produce more person-job fit and control surplus or over utilisation of the skills. Practical implications – Findings of this stud...

Preffered information quality factors as a web content quality measures on malaysian government websites: A conceptual paper

This paper explores the dimensions of web content quality in Malaysian government website. In addition, throughout the overwhelming growth of information usage on the online medium, its become a question whether quality of information influence user to be loyal at the authoritative or organizational website. Web content quality widely measured as part of web site quality assessments. The four groups of identifying dimensions of web content quality based on information quality model are intrinsic information quality (IQ), contextual information quality (IQ), representational information quality (IQ) and accessibility information quality (IQ). Intrinsic IQ are included Reliability, accuracy, Objectivity and believability. The representational IQ measured in term of conciseness, completeness, consistency and understandability. A third group of IQ, which accessibility measured in detail in term accessibility, usability, efficiency and security while the last group of IQ, which is contextual assessed for currency, uniqueness, relevancy and scope/depth. The proposed framework is expected to have judgments and validations from the researchers to further conduct of the study.

The Required Competencies of Para- Professionals in Library Services of Sarawak State Libraries

Para-professionals in the library services are library associates, library technicians, or library assistants who assist the professional librarians in library-related task. Mining the literature unveiled that studies investigating the required competencies on para-professional are still very limited. To address this gap, this paper reports a study that was conducted with the purpose to identify the required competencies of para-professionals in the library services. Adopting the survey research methodology, data were collected using questionnaires from 502 para-professional librarians working with the Sarawak State Library in Sarawak, Malaysia. The findings suggest that all the seven sets of competencies, namely general competencies; Agency and Organizational Knowledge; Reference and Research; Collection Management; Content Organization and Structure and Library Technology Management are either moderately or highly required by the para-professionals. Based on these findings, the appropriate training needs could be identified.