Muhammad Iskandar Hamzah

The Influence of Team Characteristics on Team Performance Among Employees at Selected Telecommunication Companies

To survive in today’s competitive business environment, organizations are implementing various strategies to optimize the use of existing resources. One of the strategies is to focus on teamwork. The outcome of using this strategy is that the organizations can experience the synergistic performance. However, some organizations are unable to gain this outcome as they are unable to identify and leverage the factors that are associated with team performance. The objective of this study is to investigate the factors that are important to team and their contribution to team performance. Analyzing 356 data collected from two major telecommunication companies in Malaysia, the results of regression analysis indicate that leadership support, trust and knowledge sharing significantly contribute to team performance. The managerial and research implications of the study are discussed in detail in the paper.

Islamic Personality Model: A Conceptual Framework☆

Abstract The field of personality or individual psychology has attracted a lot of researchers around the world to devote their efforts in conceptualizing, assessing, and establishing the nomological nets of various personality models and theories. However, some models and theories of personality are limited in their utilization. For example, there are a lot of instances where researchers are unable to derive a clear factor structure when applying the Big Five Personality Traits in their research works due to cultural and values incompatibility. Therefore, this paper attempts to conceptualize and develop a measure of Islamic Personality Model that addresses the issue of incompatibility through the application of both qualitative and quantitative research design. The proposed model will contribute all communities in addressing the role of Islamic Personality in psychology related fields.

Conceptualizing a Schematic Grid View of Customer Knowledge from the Johari Window's Perspective

Abstract Interest on customer knowledge management has been escalating over the past decade with various frameworks and models were suggested to improve organizational profit and performance. Nevertheless, the more fundamental and micro aspect of individual employee-customer interaction is often neglected. This paper proposes that customer knowledge should serve as an individual competency that can be mastered by each sales employee instead of a managerial role that relies heavily on information systems and databases. Employees’ ability to comprehend customer knowledge can be viewed through Luft and Inghams Johari Window lens. Through a conceptual approach, a two-by-two grid is transpired. It categorizes matter of interests that employees and customers either know or do not know. The Customer Knowledge Transparency Grid (CKTG) has the potential to guide marketers in becoming more aware of customers’ needs and preferences, especially when this knowledge is hidden in the sense that they are tacitly stored in the minds of the customers. Besides, the employees propensity to be aware, know and make sense of customers’ needs is a part of an individual customer knowledge competency that can be potentially validated in future research.