Nancy L. Hogan

THE IMPACT OF JOB SATISFACTION ON TURNOVER INTENT: A TEST OF A STRUCTURAL MEASUREMENT MODEL USING A NATIONAL SAMPLE OF WORKERS

Abstract For the past century, worker turnover has been of keen interest for both managers and researchers. Based upon the literature, a structural measurement model incorporating four core antecedents of turnover (i.e., demographic characteristics, work environment, job satisfaction, and turnover intent) was developed and tested using a national sample of American workers. The results indicate that the work environment is more important in shaping worker job satisfaction than are demographic characteristics, and that job satisfaction is a highly salient antecedent of turnover intent. Finally, job satisfaction is a key mediating variable between the work environment and turnover intent.

Job involvement, job stress, job satisfaction, and organizational commitment and the burnout of correctional staff

In an era in which rising costs, shrinking budgets, and personnel shortages are common, it is increasingly important to provide a positive work situation to ensure worker stability. Research indicates that job burnout is a negative response that is harmful to the employee and to the organization. Depersonalization, emotional exhaustion, and feeling a lack of accomplishment at work are all dimensions of job burnout. This study examined the association of job involvement, job stress, job satisfaction, and organizational commitment with burnout among correctional staff. The findings highlight the significance of these variables in relation to burnout. Specifically, job satisfaction had an inverse relationship with emotional exhaustion, depersonalization, and a sense of reduced accomplishment at work, whereas job stress had a significant positive relationship with depersonalization and emotional exhaustion. Job involvement also had a positive association with emotional exhaustion, whereas commitment to the organization had no relationship with any of the three dimensions of burnout.

Satisfied Correctional Staff A Review of the Literature on the Correlates of Correctional Staff Job Satisfaction

During the past decade, there has been increasing pressure on correctional agencies to attract and keep quality staff. Raising worker job satisfaction is seen as a fundamental way of decreasing turnover. There has been a considerable amount of research in the area of the possible causes of correctional staff job satisfaction and, to a lesser extent, the possible consequences of job satisfaction. However, due to the numerous studies, some with conflicting results, it is difficult to understand clearly the factors associated with job satisfaction. A review of the literature is presented to provide a better understanding of correctional staff job satisfaction. Based on this review, correctional administrators are urged to concentrate more on improving the work environment rather than focusing on correctional staff characteristics.

Being the Good Soldier: Organizational Citizenship Behavior and Commitment Among Correctional Staff

Correctional institutions rely on staff to accomplish a variety of tasks and objectives to ensure the safety and security of society. A significant body of research has focused on characteristics and attitudes of correctional staff to uncover positive work outcomes. One area that rarely appears in the correctional literature is organizational citizenship behavior (OCB), which refers to those prosocial work behaviors in which employees engage that reflect extra effort and benefit the organization. This study examined the influence of work environment variables (i.e., organizational commitment, job stress, and job involvement) and individual-level characteristics on OCB. The results indicate that organizational citizenship behavior is affected by both organizational commitment and job stress. Findings are discussed in terms of possible policy implications for correctional organizations as well as the need to examine further the reciprocal nature of the employee/employer relationship.

The missing link between job satisfaction and correctional staff behavior: The issue of organizational commitment

Over the past twenty years, several empirical studies have examined the consequences of job satisfaction among correctional staff. When looking at worker behavior in other disciplines, though, it is commonplace to include both job satisfaction and organizational commitment. However, very few studies about correctional staff behavior include both concepts. This paper discusses job satisfaction and organizational commitment, and addresses the link between these concepts as it relates to correctional staff attitudes and behaviors. Further, a discussion of measurement issues and recommendations for future research is presented.

The impact of work–family conflict on correctional staff A preliminary study

Work–family conflict (WFC) occurs when the work domain and family domain are incompatible with one another in some manner. A survey of staff at a private Midwestern prison measured four dimensions of WFC: time-based work on family conflict, strain-based work on family conflict, behavior-based WFC and family on work conflict. Ordinary Least Squares (OLS) regression results indicate that strain-based conflict was the only form of WFC to have a significant effect on job stress. Both strain-based conflict and behavior-based conflict had a significant impact on job satisfaction. Finally, time-based conflict, behavior-based and family on work conflict all had significant effects on organizational commitment.

The Impact of Occupational Stressors on Correctional Staff Organizational Commitment: A Preliminary Study

Correctional staff are the driving force of any correctional facility. Identification of the forces that shape job satisfaction and organizational commitment of correctional staff is necessary for correctional institutions to succeed in their missions. There is a growing body of literature focused on the antecedents of job satisfaction; however, very little literature has focused on the antecedents of organizational commitment. The effects of the occupational stressors of role ambiguity, role conflict, perceived dangerousness of the job, and two forms of work-family conflict (i.e., work on family conflict and family on work conflict) on organizational commitment were examined. Based on ordinary least squares regression results, role ambiguity, role conflict, and work on family conflict had statistically significant effects. Dangerousness and family on work conflict had nonsignificant effects.

Correlates of correctional officer job stress: The impact of organizational structure

Corrections can be a very stressful occupation, producing many negative outcomes for employees. These outcomes, both mental and physical, not only affect the employee, but the entire organization. A large body of literature has focused on identifying correlates of correctional staff job stress; yet, not all of the possible correlates have been studied. One area that has received little, if any, attention is the impact of the organizational structure on correctional job stress. Organizational structure includes issues of centralization, instrumental communication, integration, and organizational justice. The results of multivariate analysis indicate that instrumental communication and procedural justice have a direct effect on correctional staff job stress.

A Calm and Happy Keeper of the Keys: The Impact of ACA Views, Relations With Coworkers, and Policy Views on the Job Stress and Job Satisfaction of Correctional Staff

Job stress and job satisfaction have both received a considerable amount of attention among studies of organizations in general, and correctional organizations are no exception. Although many work-related factors have been used to explain these two concepts, several important areas have been excluded. The current study builds on existing research by examining job stress and job satisfaction and how they are affected by American Correctional Association (ACA) standards, relations with coworkers, and prison policies. Using survey data collected from a large county correctional system in Orlando, Florida, the findings suggest that ACA views, relations with coworkers, and institutional policies all have significant effects on job stress and satisfaction of correctional staff. The authors also find that these three work environment variables have a far greater magnitude of effects than do the personal characteristics of employees.

THE GOOD LIFE: THE IMPACT OF JOB SATISFACTION AND OCCUPATIONAL STRESSORS ON CORRECTIONAL STAFF LIFE SATISFACTION—AN EXPLORATORY STUDY

ABSTRACT During the past twenty years, there has been significant growth in the literature on correctional staff Much of this literature has examined how the work environment helps shape the job satisfaction of correctional employees. Conversely, little empirical attention has been devoted to the broader concept of life satisfaction. The current study attempts to fill this empirical void by examining whetherjob satisfaction and occupational stressors (in the forms of job stress, work-family conflict, role stress, and perceived dangerous) had any impact on the life satisfaction of correctional staff. Based on a multi-variate analysis, we find that job satisfaction, job stress, work-family conflict, and dangerousness had significant effects on life satisfaction. An additional analysis of the effects of life satisfaction revealed a significant relationship to workers’ turnover intentions.