R. Kelly Garrett

The Partisan Brain How Dissonant Science Messages Lead Conservatives and Liberals to (Dis)Trust Science

There has been deepening concern about political polarization in public attitudes toward the scientific community. The “intrinsic thesis” attributes this polarization to psychological deficiencies among conservatives as compared to liberals. The “contextual thesis” makes no such claims about inherent psychological differences between conservatives and liberals, but rather points to interacting institutional and psychological factors as the forces driving polarization. We evaluate the evidence for both theses in the context of developing and testing a theoretical model of audience response to dissonant science communication. Conducting a national online experiment (N = 1,500), we examined audience reactions to both conservative-dissonant and liberal-dissonant science messages and consequences for trust in the scientific community. Our results suggest liberals and conservatives alike react negatively to dissonant science communication, resulting in diminished trust of the scientific community. We discuss how our findings link to the larger debate about political polarization of science and implications for science communicators.

On cyberslacking: workplace status and personal internet use at work.

Is personal Internet use at work primarily the domain of lower-status employees, or do individuals higher up the organizational hierarchy engage in this activity at equal or even greater levels? We posit that higher workplace status is associated with significant incentives and greater opportunities for personal Internet use. We test this hypothesis using data collected via a recent national telephone survey (n = 1,024). Regression analyses demonstrate that, contrary to conventional wisdom, higher-status employees, as measured by occupation status, job autonomy, income, education, and gender, engage in significantly more frequent personal Internet use at work.

Which Telework? Defining and Testing a Taxonomy of Technology-Mediated Work at a Distance

Telework has been the subject of study for longer than a quarter century, yet its causes and consequences are poorly understood. A key reason for this shortcoming is that scholars define and use the concept in many different ways. This article presents a taxonomy of telework, distinguishing among three distinct forms: fixed-site telework, mobile telework, and flexiwork. It then offers a series of research questions about the associations among these three types of telework and a variety of other factors. Using data collected in a national telephone survey of more than 1,200 U.S. computer-using workers, the authors empirically demonstrate that the three types of teleworkers are unique along key dimensions regarding their individual characteristics, organizational and technological contexts, and the impacts on their work.

Resisting Political Fragmentation on the Internet

Abstract Must the Internet promote political fragmentation? Although this is a possible outcome of personalized online news, we argue that other futures are possible and that thoughtful design could promote more socially desirable behavior. Research has shown that individuals crave opinion reinforcement more than they avoid exposure to diverse viewpoints and that, in many situations, hearing the other side is desirable. We suggest that, equipped with this knowledge, software designers ought to create tools that encourage and facilitate consumption of diverse news streams, making users, and society, better off. We propose several techniques to help achieve this goal. One approach focuses on making useful or intriguing opinion-challenges more accessible. The other centers on nudging people toward diversity by creating environments that accentuate its benefits. Advancing research in this area is critical in the face of increasingly partisan news media, and we believe these strategies can help.

The promise and peril of real-time corrections to political misperceptions

Computer scientists have responded to the high prevalence of inaccurate political information online by creating systems that identify and flag false claims. Warning users of inaccurate information as it is displayed has obvious appeal, but it also poses risk. Compared to post-exposure corrections, real-time corrections may cause users to be more resistant to factual information. This paper presents an experiment comparing the effects of real-time corrections to corrections that are presented after a short distractor task. Although real-time corrections are modestly more effective than delayed corrections overall, closer inspection reveals that this is only true among individuals predisposed to reject the false claim. In contrast, individuals whose attitudes are supported by the inaccurate information distrust the source more when corrections are presented in real time, yielding beliefs comparable to those never exposed to a correction. We find no evidence of real-time corrections encouraging counterargument. Strategies for reducing these biases are discussed.

Bursting your (filter) bubble: strategies for promoting diverse exposure

Broadcast media are declining in their power to decide which issues and viewpoints will reach large audiences. But new information filters are appearing, in the guise of recommender systems, aggregators, search engines, feed ranking algorithms, and the sites we bookmark and the people and organizations we choose to follow on Twitter. Sometimes we explicitly choose our filters; some we hardly even notice. Critics worry that, collectively, these filters will isolate people in information bubbles only partly of their own choosing, and that the inaccurate beliefs they form as a result may be difficult to correct. But should we really be worried, and, if so, what can we do about it? Our panelists will review what scholars know about selectivity of exposure preferences and actual exposure and what we in the CSCW field can do to develop and test ways of promoting diverse exposure, openness to the diversity we actually encounter, and deliberative discussion.

Political Participation and Ideological News Online: “Differential Gains” and “Differential Losses” in a Presidential Election Cycle

Observations of the contemporary news media environment often revolve around the topics of ideological polarization and blurred boundaries between mass and interpersonal communication. This study explores these topics through a focus on the association between ideologically oriented online news use, commenting on online news, and political participation. We hypothesize that both ideological online news use generally and proattitudinal online news use are positively related to political participation and that online news commenting creates “differential gains” by augmenting these relationships. Yet we also hypothesize that counterattitudinal online news use is negatively related to political participation and that online news commenting creates “differential losses” by exacerbating this relationship. Analyses of two independently collected and nationally representative surveys found that frequent ideological online news use, proattitudinal online news use, and commenting are all positively related to political participation. We found no evidence for differential gains as a result of online commenting but only for differential losses—counterattitudinal online news use interacts with commenting to create a negative relationship with political participation.

Selective Exposure: New Methods and New Directions

This special issue of Communication Methods and Measures tackles difficult questions relating to the empirical study of politically motivated selective exposure. In this brief response, I reflect on the state of the research area and attempt to bring these articles into conversation with one another and with the larger field. My essay is organized in terms of four broad themes: the debate over selective avoidance, the value of big data, the changing technological landscape, and the emphasis on boundary conditions. Collectively, the works in this issue raise important methodological questions and provide theoretical and empirical guidance for how scholars might answer them going forward. Coupled with innovative theorizing, these insights promise to advance our field in important ways.

Revolutionary Secrets: Technology's Role in the South African Anti-Apartheid Movement

In the late 1980s, Operation Vula brought exiled African National Congress (ANC) leaders and military capacity into South Africa despite legal and military obstacles. According to participants, a purpose-built encrypted communication system was critical to this success, but what was the significance of the technology? Was it simply a catalyst for change within the ANC leadership, or did the system crucially alter the political situation? This case study highlights the importance of four key factors affecting the interaction between new information and communication technologies (ICTs) and social movements. The factors are (a) ongoing technological innovation, (b) user practices, (c) technical competence, and (d) organizational routines. Scholarship that fails to consider these factors risks oversimplifying the process of sociotechnical change, hampering our ability to understand the relationship between ICTs and contentious political activity.

The new information frontier: toward a more nuanced view of social movement communication

Abstract The information environment that social movements face is increasingly complex, making traditional assumptions about media, messaging, and communication used in social movement studies less relevant. Building on work begun within the study of digital protest, we argue that a greater integration of political communication research within social movement studies could offer substantial research contributions. We illustrate this claim by discussing how a greater focus on audiences and message reception, as well as message context, could advance the study of social movements. Specifically, we discuss a range of topics as applied to movement research, including information overload, selective attention, perceptions of bias, the possibilities that entertainment-related communications open up, and priming, among other topics. We suggest the risks of not adapting to this changing information environment, and incorporating insights from political communication, affect both the study of contemporary (including digital) protest, as well as potentially historical protest. The possibilities opened up by this move are immense including entirely new research programs and questions.