Robert J. Boncella

The relationship between innovation, knowledge, and performance in family and non-family firms: an analysis of SMEs

This study seeks to examine the relationship between innovation and knowledge in family versus non-family businesses with regard to performance. Data from 430 small and medium-sized enterprises were analyzed through hierarchical regression analysis, and innovation was found to be a significant factor in both family and non-family samples. However, knowledge in family firms was also found to be significant with innovation. Implications for theory and practice are discussed that may provide possible competitive advantage for small family firms.

Information Technology and Human Factors Affecting Active Medication List Accuracy

In this paper, the sociotechnical theoretical lens was taken to identify the human and the technology factors that affect the accuracy of the Active Medication List (AML). A multi-method multi-study approach was used. In Study 1, a case study was conducted and research hypotheses were developed based on the results. In Study 2, nurses, physicians, and pharmacists in three hospitals were surveyed to empirically test the research model developed in Study 1. In Study 3, a qualitative analysis on the comments from the survey was performed. The research results suggest the two human factors, list taker and list source, have significant effects on the accuracy of the AML. Of the two information technology factors, user interface design is significant but system connectivity is not. In scenarios like AML accuracy, human factors play a more important role than technology factors.