Robert Zinko

Political skill: an antidote in the role overload-strain relationship.

Political skill is characterized by social perceptiveness and the ability to adjust ones behavior to different and changing situational needs to influence others. The authors argue that politically skilled individuals enjoy a sense of personal security that allows them to perceive interpersonal control over the process and outcomes of interpersonal interactions within organizations. The authors examine the buffering effects of political skill on the perceived role overload-strain relationship, with strain operationalized as job tension, job (dis)satisfaction, and general anxiety. Results support the hypothesized moderating effects of political skill such that greater political skill reduces the negative effects of role overload on all types of strain. The contributions and limitations of the study are discussed, as are directions for future research.

Toward a Theory of Reputation in Organizations

In everyday life, as well as in work organizations, we engage in frequent and quite comfortable discourse about the nature of reputations, and wealso see personal reputation used as a basis for important human resources decisions (e.g., promotions, terminations, etc.). Unfortunately, despite its recognized importance, there has been very little theory and research on personal reputation in organizations published in the organizational sciences. The present paper attempts to address this need by proposing a conceptualization of personal reputation in organizations. In this conceptualization, reputation is presented as an agreed upon, collective perception by others, and involves behavior calibration derived from social comparisons with referent others that results in a deviation from the behavioral norms in ones environment, as observed and evaluated by others. Implications of this conceptualization are discussed, as are directions for future research.

Organizational Citizenship Behavior and Reputation Mediators in the Relationships Between Accountability and Job Performance and Satisfaction

Holding people answerable for their actions captures the essence of accountability, which is one of the most fundamental constructs in the organizational sciences and, unfortunately, one about which little is known. This study formulated and tested a model that sought to explicate the intermediate linkages between accountability and job performance and satisfaction. Specifically, the hypothesized model suggests that accountability affects organizational citizenship behavior, which in turn influences job performance and satisfaction through personal reputation. Three alternative models were also examined, but the hypothesized model demonstrated the best fit to the data. Strengths and limitations of the study, directions for future research, and implications for practice are discussed.

A Bully as an Archetypal Destructive Leader

Leaders do not necessarily have the best interests of the organization in mind when they make decisions. Many times, leaders treat their own personal goals as more important in relation to the goals of the organization and frequently adopt a short-term decision horizon. Thus, leaders become destructive and make decisions for their own good at the expense of the organization. This article examines the bully as a leader and how the bully creates a dysfunctional environment where the bullied, the observer, and the organization suffer negative impact due to the decisions made by the bully. The externalities of bullying (i.e., unintended explicit and/or implicit consequences of bullying activities on the members of the organization) are discussed to highlight the importance of examining the spillover impact of bullying activities in organizations. In addition, the authors propose a method to address the negative impact of those who engage in bullying on the organizational as a whole.

The moderating effects of personal reputation on accountability-strain relationships.

Although felt accountability has predicted positive outcomes in some studies, it has demonstrated anxiety-provoking properties in others. This inconsistency has led researchers to search for moderating variables that explain why felt accountability promotes or impedes favorable outcomes. Building on these studies, the authors examine the moderating effects of personal reputation on the felt accountability-strain relationship. As hypothesized, the results indicate that a positive personal reputation ameliorated the strain reactions caused by felt accountability. In particular, as felt accountability increased, individuals with strong personal reputations experienced less job tension and depressed mood at work, as well as more job satisfaction, but individuals with weak personal reputations experienced the opposite outcomes.

Cultural Determinants of Leaning Effectiveness from Knowledge Management Systems: A Multinational Investigation

Abstract Knowledge is a vital component of organizational success embedded within the human resources of a firm (Grant, 1996). Knowledge is lost by organizations when it is not used or when knowledgeable individuals turnover. Knowledge Management Systems (KMS) are designed to help organizations capture, store, distill, and distribute knowledge embedded within their employees. The effectiveness of KMS is dependent on individual learning and individual-specific learning preferences. Furthermore, as the world becomes more globalized and the job candidate pool from which organizations hire becomes more culturally diverse, the extent to which western models of organizational behavior hold becomes less clear. Using a multi-national survey, this study aims to determine to what extent learning preferences are dependent on culture. If learning preferences are dependent on culture, KMS designs that ignore culture may result in incomplete or ineffective knowledge transfer and learning outcomes. Our findings contribute to the KMS literature by suggesting that KMS design should be conducted with the goal of effectively facilitating learning across cultures. Specific KMS design recommendations include incorporating group activities and providing more flexibility, depending on the culturally derived learning preferences of specific users.

The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: an empirical investigation

Information overload has been studied extensively by decision science researchers, particularly in the context of task-based optimization decisions. Media selection research has similarly investigated the extent to which task characteristics influence media choice and use. This paper outlines a study which compares the effectiveness of web-based online product review systems for facilitation of trust and purchase intention to those of mobile product review systems in an experiential service setting (hotel services). Findings indicate that the extensiveness of information in the review increases trust and purchase intention until that information load becomes excessive, at which point trust and purchase intention begin to decrease. The magnitude of this decline is smaller in web-environments than in mobile environments, suggesting that web-based systems are more effective in fostering focus and are less prone to navigation frustration, thus reducing information overload.

A development of the dimensions of personal reputation in organizations

Purpose The current, established scale used to measure personal reputation treats the construct as a unidimensional measure. For example, the scale fails to distinguish between individuals who are known for being socially popular versus those who are known for being experts in their field. This study aims to address this issue by developing a multidimensional personal reputation scale. Design/methodology/approach Based on existing theory, a scale is developed and validated against existing, similar constructs. First, a panel of three academic experts who have done research on personal reputation, and also two professional experts who have rich experience in the management field, evaluated the items for face validity. Then 112 working adults were asked to rate the reputation of a co-worker. Each dimension of personal reputation was validated against an existing, similar scale (e.g. social reputation was validated against an existing “popularity” scale). Findings A multi-dimensional, personal reputation scale is presented. This measure purports that personal reputation has three dimensions: task, social and integrity. Originality/value The presented scale allows researchers to distinguish different types of reputations in the workplace. This is significant because both anecdotal evidence and empirical findings suggest that to simply assume that reputation based upon being a person of high integrity and upon being an expert at a specific task will present the same outcomes is a fallacy. To further the knowledge of personal reputation, a need exists to be able to measure the different dimensions of reputation.

Electronic word-of-mouth and information overload in an experiential service industry

Purpose Trust and purchase intent are established, dependent variables in electronic commerce research. Recent studies have highlighted the importance of online product reviews in the development of purchase intention, which has led to the development of a substantial research effort in the realm of electronic word-of-mouth (e-WOM). The purpose of this paper is to incorporate e-WOM, information processing and decision-making theories to propose a model of the development of trust and purchase intention based on online product reviews, and incorporate information overload as a moderating factor. Design/methodology/approach This study tests the hypotheses using a scenario-based experiment. In total, 157 working adults were asked to read three hotel reviews of different information load. Upon completion, they were then asked to respond to Likert-based questions regarding their trust in the review and purchase intention. Findings An inverted U-shaped relationship exists between information load and both trust and purchase intention, where low-information load is ineffective at fostering trust and purchase intention, moderate information load is effective at fostering trust and purchase intention, and high-information load is less effective than moderate information load at fostering trust and purchase intention. Research limitations/implications Although the authors supported the inverted U-shaped relationship between information load and two outcomes, the authors only tested three different review lengths, resulting in limited precision, it is not clear where the inflection point is (i.e. exactly how many words results in information overload). Future studies might both seek more precision, and also consider more consumer characteristics, such as risk propensity. Practical implications Review platform operators with a stake in encouraging a sale should prioritize and highlight reviews of moderate length (which can be assessed automatically via word count), and consider restricting new reviews of products to minimum and maximum word counts. Originality/value This study enhances the relevant and growing body of online review research by: bringing uncertainty reduction theory to bear on the consumer’s information search efforts; using information overload, an important construct from classic information processing and decision-making literature to explain consumer behavior; and identifying a review characteristics (information load) which influences consumer attitudes about a review (trust) and the product (purchase intention). Finally, this study enhances research understanding of a specific experiential service: hospitality.

Willingness to Pay and Disposition Toward Paying for Apps: The Influence of Application Reviews

This article describes how mobile application adoption is growing dramatically. However, only a small proportion of mobile apps are paid for. This leads to the question: which factors dispose an individual to be willing to pay for an app? Using uncertainty reduction theory as a framework, along with transaction cost economics, this study considers several individual level, app and app review characteristics which may influence willingness to pay. An experiment is conducted using a mobile application marketplace simulator and 4 application reviews are developed which vary in terms of information quality and app utility. Also measured are several individual characteristics. Findings suggest that individuals who have a disposition toward paying for apps and those who score low in terms of mobile computing self-efficacy are willing to pay more for apps. Also, individuals are willing to pay more for hedonic apps than utilitarian apps. Finally, there is a positive relationship between both history of paying for apps and trusting disposition on disposition toward paying for apps.