Sandra Leonara Obregon

ESTUDO DE CASO: LEVANTAMENTO E ANÁLISE DA REALIDADE DE UMA COOPERATIVA DE ENERGIA ELÉTRICA

The distribution of electricity is an essential public service to the population whose demand for providing is increasing more and more. In this sense, the research has as main objective to identify the most common problems in the provision of electricity distribution services, as well as highlight the factors that need to be improved to optimize the quality of service provided by the cooperative Rio Grande Energia SA ( RGE), Palm unit of the Missions, located in the state of Rio Grande do Sul. As for the method, the study used a qualitative descriptive research, applied directly to the employees of the institution. The results indicated that the station needs to check the quality of telephone service because it is not appropriate to the current legislation. It becomes necessary to make a study on the difficulties caused by climatic factors rays and gales. Also, another problem identified and relevance to the performance in service delivery is characterized by the accumulation of services due to increased demand associated with lack of personnel to work and travel time to the service provided.

COMUNICAÇÃO INTERNA E SUAS FERRAMENTAS NAS ORGANIZAÇÕES: IDENTIFICANDO A PERCEPÇÃO DE PROFISSIONAIS DE CAXIAS DO SUL E REGIÃO

O presente trabalho consiste em apresentar detalhadamente os conceitos de comunicacao interna, bem como suas ferramentas, tendo como objetivo geral analisar a percepcao dos colaboradores em relacao as ferramentas de Comunicacao Interna utilizadas pelas empresas de Caxias do Sul e Regiao. No que tange a classificacao da pesquisa, ela caracteriza-se como uma pesquisa quantitativa e qualitativa, sendo predominantemente quantitativa, de natureza descritiva e do tipo Survey , cujo instrumento utilizado para coleta de dados foi o questionario com escala Likert , que foi aplicado a uma amostra de 423 colaboradores, sendo ela probabilistica. A pesquisa evidenciou que a comunicacao interna vem ganhando espaco nas organizacoes e que os colaboradores tem ciencia da importância das ferramentas e de sua utilizacao. Alem disso, os entrevistados demonstram que estao satisfeitos com a utilizacao das ferramentas de Comunicacao Interna na empresa na qual trabalham, porem percebe-se que existe certa carencia dos colaboradores em relacao a comunicacao com a alta direcao e a pratica do feedback pelos superiores. Palavras-chave: Colaboradores, Percepcao, Ferramentas, Comunicacao Interna

SÍNDROME DE BURNOUT: ESTUDO COM PROFESSORES DA REDE PÚBLICA DA CIDADE DE FARROUPILHA NO RIO GRANDE DO SUL

A sindrome de burnout costuma ser identificada em profissionais que trabalham diretamente com outras pessoas, como e o caso dos professores. Sendo assim, o estudo tem por objetivo investigar sinais da sindrome de burnout em professores da rede publica da cidade de Farroupilha no estado do Rio Grande do Sul (RS). A amostra foi composta por 262 professores atuantes em 28 escolas municipais de Farroupilha, sendo que metodologicamente o estudo classifica-se por ter abordagem quantitativa, de natureza descritiva, utilizando para a coleta de dados o instrumento Maslach Burnout Inventory (MBI) na forma Educators Survey (ES), MBI-ES, criado exclusivamente para a identificacao da sindrome em professores. Os resultados evidenciam baixo nivel de exaustao e despersonalizacao e alto nivel de realizacao profissional nos professores, ou seja, nao se perceberam sinais da sindrome de burnout na amostra pesquisada. Palavras-chave: Sindrome de burnout. Dimensoes. Professores.

Responsabilidade social em uma empresa distribuidora de energia elétrica

In the context of social, economic and technological changes through which pass the countries and organizations, these transformations arising from wars, inequality, technological advances and shortage of raw materials, there has been a major concern in establishing ethical principles that lead to realization of shares social responsibility in organizations. In this sense, the present article aims to propose actions to improve the Social Responsibility Programme, based on the Ethos Institute in an electricity distributor. For this, the methodological procedures, the study is characterized as qualitative, descriptive type, being developed through semi-structured interviews with seven employees of the company. Among the results was possible to verify that employees are aware of the role that energy company has been developing for the continuous pursuit of quality, informally demonstrating a certain degree of satisfaction with the company. At the same time, research shows some ignorance on the part of employees about the work that is now developed by the company, thus directing to stagnation of information.

Gestão da diversidade e a sustentabilidade nas relações humanas: um estudo aplicado a uma empresa do interior do Rio Grande do Sul

The sustainability which relates to issues involving social relations, seeks to insert attitudes, values ​​and responsibilities on society looking for rescue questions related to citizenship and principles aimed at community life. Diversity management originated as a need for social justice in order to minimize / eliminate distorted views about the biased practices that revolve around the exclusion of different individuals outside his physical condition in a society. This paper aims to describe social relations and practices applied within a small organization within the Rio Grande do Sul , and identify how the organization works on issues involving the theme of social diversity. The method included a qualitative research. The participants were 17 employees of the organization, being one of them carrier of physical disability, seeking to analyse how to establish working relationships. Among the results, it can be seen that the organization there is a high degree of integration between the employees in addition to the same continuously hold lectures and own campaign rapport, seeking an egalitarian environment for all participants in this group, setting up a company concerned to seek and to create opportunities to reduce the spread of groups excluded by society.