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Dive into the research topics where Simon Hazee is active.

Publication


Featured researches published by Simon Hazee.


Journal of Service Research | 2017

Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services

Simon Hazee; Cécile Delcourt; Yves Van Vaerenbergh

Access-based services (ABS), which grant customers limited access to goods without any transfer of ownership, are unique technology-based service innovations requiring the substantial involvement and collaboration of customers without employees’ supervision. Although ABS offer several potential advantages, convincing customers to use them remains challenging. Combining 56 in-depth interviews with supplementary literature, the authors address this challenge by proposing an integrative framework that reflects the (1) barriers that prevent customers from using ABS and (2) practices in which customers engage to attenuate those barriers. The complex, multidimensional barriers relate not only to the service and technology features but also to other customers. Customers can engage in different practices to attenuate perceived barriers and create value, namely, “to distance,” “to manage,” “to elaborate,” “to control,” and “to relate.” Yet, they regard these barrier-attenuating practices as necessary sacrifices to use ABS. Complementing suggestions that customers adopt and use ABS to escape the burdens of ownership, the current research reveals that customers actually may confront several “burdens of access.” This research suggests managers who wish to reduce rejection of their innovation could not only overcome customers’ perceived barriers but also facilitate and reduce the number of practices in which customers engage to attenuate those barriers themselves.


Journal of Business Research | 2017

Co-creating service recovery after service failure: The role of brand equity

Simon Hazee; Yves Van Vaerenbergh; Vincent Armirotto


Archive | 2018

Why customers do not participate in the access economy

Simon Hazee


Marketing Letters | 2018

Customer participation in service recovery: a meta-analysis

Yves Van Vaerenbergh; Simon Hazee; Annelies Costers


Archive | 2017

Why Customers do not Participate in Collaborative Consumption

Thijs Zwienenberg; Simon Hazee; Yves Van Vaerenbergh; Tine Faseur


Archive | 2017

How to Reduce Rejection of Service Innovations? Uncovering Consumers’ Desired Organizational Actions in Access-Based Services

Simon Hazee; Cécile Delcourt; Yves Van Vaerenbergh; Sertan Kabadayi


Archive | 2017

BSimple, Embrace the digital transformation

Olena Dadyko; Bruno Carbonelle; Simon Hazee; Cécile Delcourt


Archive | 2016

Sharing Goods? Yuks, No! An Investigation of Consumer Contamination in Non-Ownership Services

Simon Hazee; Cécile Delcourt; Yves Van Vaerenbergh


Archive | 2016

Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services

Simon Hazee; Cécile Delcourt; Yves Van Vaerenbergh


Archive | 2016

Customer Coping With Service Failures Across Cultures: A Multilevel Investigation

Yves Van Vaerenbergh; Arne De Keyser; Simon Hazee; Annelies Costers

Collaboration


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Yves Van Vaerenbergh

Katholieke Universiteit Leuven

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Annelies Costers

Katholieke Universiteit Leuven

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Thijs Zwienenberg

Katholieke Universiteit Leuven

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Tine Faseur

Katholieke Universiteit Leuven

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Vincent Armirotto

Katholieke Universiteit Leuven

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