Tanya Castleman

Small firm e‐business adoption: a critical analysis of theory

Purpose – The paper critiques a range of theories and evaluates their ability to provide a lens for explaining the idiosyncratic nature of small firms and their e‐business adoption decisions.Design/methodology/approach – This literature review firstly summarises the existing research evidence that shows that small firms are idiosyncratic when it comes to e‐business adoption. It then critiques theories commonly used in the literature in this field to examine the extent to which they take this small firm idiosyncrasy into account when explaining e‐business adoption decisions.Findings – The critical analysis shows that no commonly‐used theory adequately explains small firm adoption of e‐business because each omits important aspects of small firm idiosyncrasy. The analysis suggests that an integrated theoretical framework is needed. Preliminary ideas on this framework are provided.Originality/value – Existing research generally applies a small number of selected theories and formulates research models of adop...

Communities of enterprise: developing regional SMEs in the knowledge economy

Purpose – This paper proposes the concepts of Communities of Enterprise (CoEs) and Virtual Communities of Enterprise (VCoEs) to describe business networking patterns in regional areas where there is no central organisational or industry focus and small and medium enterprises dominate the economy. Design/methodology/approach – Based on analysis of the literature this paper builds on theoretical understandings of knowledge management, clustering and regional development. Findings – The concept of CoEs is most appropriate for regional areas characterised by many small enterprises in diverse industries. CoEs enhance development of regional clusters by contributing to their intellectual capital, innovation culture, value networks and social capital. The incorporation of ICT creates VCoEs which provide added potential by enabling regions to expand their learning potential through innovation. Research limitations/implications – This paper provides a conceptual foundation for empirical research into regional network or cluster development using ICT. Practical implications – Virtual Communities of Enterprise value creation potential is substantial but only when the socioeconomic elements of regional clusters are understood. The VCoE approach addresses the fact that without an industry focus it can be difficult to engage and link SMEs from different industries, although this is where the greatest potential for value creation in regional clusters is to be found. Originality/value – The Virtual Communities of Enterprise (VCoEs) concept specifically addresses the unique requirements of SMEs in regions. It has the potential to provide value for regions in a way few ICT based regional development initiatives have been able to achieve.

E-Commerce, Human Resource Strategies, and Competitive Advantage: Two Australian Banking Case Studies

Service organizations need to consider in depth the human resource management (HRM) strategies that will enable them to achieve sustained competitive advantage in the e-commerce era. This paper analyzes the HRM strategies developed to accommodate the changing customer service practices associated with B2C e-commerce in the retail banking sector. Based on case study data, it describes how two banks in Australia, one large, the other small, have linked their e-commerce strategies with their overall business strategy, and the extent to which their HRM strategies have helped them to utilize their e-commerce capability to achieve sustained competitive advantage.

Mustering Consent: Government-Sponsored Virtual Communities and the Incentives for Buy-in

The global trend to electronic service delivery (ESD) by governments can include the sponsorship of virtual communities that create value and become places where people, content, and communication come together around a need {4}, enabling government agencies to extend their traditional service-provision role. Implementation is sometimes problematic, however, and understanding the implementation process is crucial to the success of such virtual communities. This paper reports a case study of a virtual community (an on-line export-documentation system) that links government and business. The study employs Bijkers framework to conceptualize the process of defining the technical standard and implementing the documentation system {2}. Diffusion effects shaped the implementation and influenced participant responses, illustrating Bijkers argument that an artifact or product demonstrates interpretive flexibility before it stabilizes {2}.

Organizational Factors in the Diffusion of an Industry Standard: Implementing an Online Documentation System for Australian Exporters

At present, governments in many countries are actively engaged in the development of electronic trading and certification standards to enable the smooth operation of export markets. Standards and their usability underpin confidence in the operations of markets and their effective functioning. In institutional markets, an important role for government agencies lies in developing the initial specifications for standards for interoperable systems. Once these specifications are accepted, governments can then facilitate the eventual diffusion of a standard to the B2B marketplace. Acceptance of an industry standard can determine demand, which defines the viability of that market. In this paper, we describe an initiative by a government agency, the Australian Quarantine and Inspection Service (AQIS), in developing EXDOC, a standard for export documentation and the role that AQIS played in its implementation and diffusion. Our case study illustrates a successfully facilitated B2G implementation. It demonstrates how a standard can be supported and promulgated for the effective functioning of markets in the transition from manual to online export documentation. Once the overarching specifications for related industries have been established and diffused by government, opportunities arise for private sector markets to develop across these industries. Government agencies can promote the effective operation of standards for electronic markets. The EXDOC implementation and its iterations provide an exemplar of active engagement in the development of electronic trading and certification standards for an institutional market. Its successful diffusion provides a model of the implementation process for other export sectors and agencies.

Socio-technical factors influencing channel use for knowledge-sharing in regional SME networks

The economic sustainability of regional areas is dependent on cross-industry innovation and knowledge-sharing among Small and Medium Enterprises (SMEs). The web-based initiatives deployed in regions worldwide to facilitate SME knowledge-sharing have typically been unsuccessful. This paper argues that the main reason for these failures is the lack of understanding of the socio-technical factors which influence the use of web-based channels (websites, online forums and expertise databases) as well as the more conventional channels (face-to-face and e-mail). This paper reports the findings of interpretive case studies of two regional SME business networks. It evaluates the major channels on six socio-technical criteria: link strength; trustworthiness; tacitness; usability; durability and currency. None of the channels were strong against all socio-technical factors. This highlights the importance of achieving an appropriate mix of channels to facilitate SME knowledge-sharing.

Not just a job: Preparing graduates for careers in the IS workforce

If IS educators are to provide their students with an understanding of the overall context in which they will develop professional careers, they must have good information about graduates’ employment destinations and their workforce experiences. That information is difficult to obtain from standard data collections. This paper explores the early job experiences of IS graduates using survey and interview data. While the graduates have a strong IS professional orientation and experience friendly work environments, their expectations of access to interesting work, career advice and opportunities for advancement appear to outstrip their experience in the workplace.

Complexities in the Career-Family Perspectives of Young Professionals

Abstract Work-life balance issues are not a constant but are framed differently at different stages of the life-course. In addition to analysing behaviour, it is also important to develop an understanding of the meaning that actors attach to what they do. This article examines the perspectives of young Australian professionals on career, relationships and family formation as these evolve over the early years after university graduation. It provides an insight into their views about the balance between their career goals and family in the early years of their professional working lives. It reports a longitudinal study of 86 young Australian professionals from 1997 to 2003, which highlights the emergent and contingent nature of decisions about careers and relationships and their relevance for childbearing. Gender plays a role in their plans and expectations but they reject the traditional male breadwinner model. The high value given to dual career relationships may put stress on their ability to balance family aspirations with satisfactory careers.

E-commerce and human resource management: theortical approaches and issues for the banking industry

Electronic commerce technologies are changing the way that work tasks are conducted and thus has significant implications for the way organisations manage their human resource functions. Although the impact of IT on work and employment has been the subject of research, little attention has been paid to electronic commerce and its effect on work organisation and HR management. This paper examines existing literature on how eCommerce technologies have shaped workplace management, with particular attention to the banking industry. It proposes a conceptual framework for identifying and understanding these changes in the context of the business pressures faced by banks in the highly competitive retail banking environment.

More than just a transaction: Conceptualising industry-based networks for virtual trading communities

This paper addresses the questions of why failure in industry-based networks has been so persistent and whether it is possible to avoid failure and achieve success in internet based markets [iMarketplaces]. A better explanation of implementation failures is important for both improved empirical outcomes and theory building. We construct a theoretical framework based on Bijker’s technology frame (1995) and a contextualization typology developed by Nowotny, Scott and Gibbons (2001). The framework helps us understand how industry-based networks function, why they fail and how we can apply the framework to assist better empirical outcomes.