Tijana Radojevic
Singidunum University
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Publication
Featured researches published by Tijana Radojevic.
Cornell Hospitality Quarterly | 2017
Tijana Radojevic; Nemanja Stanišić; Nenad Stanić
In this study, we conducted a multilevel analysis of factors affecting customer satisfaction in the global hotel industry. The survey data collected from TripAdvisor.com included customer reviews relating to 13,410 hotels located in 80 major global urban tourism destinations. We examined multiple relevant factors at each of the following five levels of analysis: (a) service encounter, (b) visitor, (c) visitor’s nationality, (d) hotel, and (e) destination. The results show that hotel attributes and the personal characteristics of visitors most powerfully influence customer satisfaction. However, the purpose of the trip, the characteristics of the destination, and the visitor’s nationality are also found to play an important role in hotel evaluation. By integrating multiple levels of analysis into a single statistical model, multilevel modeling framework enables researchers and professionals to see the “big picture” of factors affecting customer satisfaction in the contemporary hotel industry.
ZBORNIK RADOVA UNIVERZITETA SINERGIJA | 2017
Miroslav Knežević; Slobodan Cerović; Dušan Borovčanin; Vladimir Džamić; Tijana Radojevic
Tourism as socio-economic phenomenon reflects different influences (economic, social, political etc.), and in line with it, it has an important role in the overall economic growth. The aim of this paper is to determine the contribution of tourism in the overall economic growth in Bosnia and Herzegovina (BiH) during the period of years 2006-2014. Using the methodology which used Cerovic et al. (2015) for calculating the rate of real GDP growth and the contribution of tourism towards overall economic growth in countries in the region (Serbia, Macedonia, and Montenegro), in this paper we demonstrated that tourism, in the observed period, had a modest direct contribution towards overall economic growth in Bosnia and Herzegovina.
Tourism Management | 2015
Tijana Radojevic; Nemanja Stanišić; Nenad Stanić
The 33rd International Convention MIPRO | 2010
Dalibor Radovanović; Tijana Radojevic; Dubravka Lučić; Marko Šarac
Tourism Management Perspectives | 2015
Tijana Radojevic; Nemanja Stanišić; Nenad Stanić
The 6th International Scientific Conference "Business and Management 2010" | 2010
Dalibor Radovanović; Tijana Radojevic; Dubravka Lucic; Marko Šarac
The AMFITEATRU ECONOMIC journal | 2015
Slobodan Čerović; Nemanja Stanišić; Tijana Radojevic; Nikica Radović
European Journal of Applied Economics | 2012
Nemanja Stanišić; Tijana Radojevic; Vule Mizdraković; Nenad Stanić
international convention on information and communication technology, electronics and microelectronics | 2011
Dalibor Radovanović; Dubravka Lucic; Tijana Radojevic; Marko Šarac
Sinteza 2014 - Impact of the Internet on Business Activities in Serbia and Worldwide | 2014
Tijana Radojevic; Nemanja Stanišić; Nenad Stanić; Marko Šarac