Ave Adriana Pinem

Hospital information system user acceptance factors: User group perspectives

ABSTRACT This study aimed to identify and rank user acceptance factors regarding the implementation of hospital information systems (HIS) based on the views of the following user groups: doctors, nurses, hospital management, and administrative staff (operators). The results should provide guidance for hospital management and HIS developers on meeting user requirements. The study was carried out using both qualitative and quantitative methods. The authors conducted interviews and distributed questionnaires to doctors, nurses, hospital management, and administrative staff in a government-owned Indonesian public hospital. Entropy measurements were used to analyze the questionnaire data. The study identified 15 important HIS user acceptance factors, which were ranked differently by each user group. The results show that non-technological dimensions, such as human and organizational dimensions, influence HIS user acceptance to a greater extent than technological dimensions. More work should be carried out to gain a better understanding of the relationship between user acceptance factors in order to increase the success of HIS implementations.

Synthesising hospital information system critical success factors in Indonesia

The health issue today is becoming one of the biggest challenges in Indonesia since the Indonesian Government started the Universal Health Coverage programme in the early 2014. In order to support the programme, hospitals should be equipped with a hospital information system (HIS). This research is aimed at synthesising the critical success factors (CSFs) in implementing HIS in hospitals in Indonesia. This quantitative study is using survey and accordingly distributing questionnaires to the Directorate of the Referral Health Effort of the Ministry of Health, three high rank officials of the Hospital Accreditation Commission, 27 high level management officers of two public central hospitals, two public district general hospitals, nine private hospitals and two academicians of public health and computer science. The study shows the top three CFSs of HIS implementation are, in sequence, top management commitment, thorough communication process, and good project management. Also, eight additional CSFs are proposed for future work.