Putu Wuri Handayani

Framework for Measuring ERP Implementation Readiness in Small and Medium Enterprise (SME): A Case Study in Software Developer Company

Enterprise Resource Planning (ERP) is a product that enables organizations achieving their competitive advantage. However, the failures of ERP implementation are still considered quite high. This research was conducted to formulate the framework of self-assessment of open source ERP implementation readiness, which focused on the ERP pre-implementation aspects. The proposed ERP implementation readiness assessment framework was developed using the Fuzzy-based ANP (Fuzzy ANP), where the examined readiness factors are grouped into three categories, namely project management, organizational, and change management readiness. In order to see the application of the framework, we conducted a case study on an SME engaged in software development. We did focus group discussion with Chief Technology Officer, Chief Strategy Officer and Project Manager. The results showed that the company is not ready to implement open source ERP. Although the company is strong in the human resources aspect, they are still weak in other aspects so that they need some strategies to improve their level of readiness before implementing open source ERP.

Do consumers really care on risks in online shopping? An analysis from Indonesian online consumers

This study aims to analyze the influence of trust, concern and risks perception toward the intentions of customers to conduct e-commerce transaction. In order to see the influence of these factors, we construct an online questionnaire and distribute it to various sites and forums using quota sampling methods. We obtained 101 valid data and analyzed them by using Spearmans rho correlation analysis to determine the relationship between each variable and path coefficient analysis to prove the hypothesis. Interestingly, online customers in Indonesia tend not to think risk as something that affects their intentions when performing online transaction. Attitude and perceived behavioral control had more influence on the online customer in Indonesia to conduct online transactions.

Business Process Requirements for Indonesian Small Medium Enterprises (SMEs) in Implementing Enterprise Resource Planning (ERP) and ERP Systems Comparison

Based on Central Agency on Statistic (Badan Pusat Statistik – BPS), the growth of SMEs in Indonesia is increasing rapidly. In order to increase their competitive advantage, SMEs need to implement ERP system. However, most of ERP systems in the today market are very complex and not suitable for Indonesian SMEs. This paper presents the requirements of Indonesian SMEs’ main business processes which are focusing in marketing, distributing, selling and production processes by randomly distributing questionnaires to SMEs. Based on our analysis, those processes are urgently needed to be standardized and implemented in ERP system due to their strategies to increase their market share. In addition, this study also conducts the comparison of ERP systems through thorough observation to give insight for SMEs owners if they choose to buy an ERP system. According to our observation, SAP Business One or Compiere Community Edition could be selected by SMEs due to their detailed and complete processes.

User acceptance factors of hospital information systems and related technologies: Systematic review

ABSTRACT This study reviews the literature on the most important acceptance factors associated with Hospital Information Systems (HIS) and related technologies based on user groups’ perspectives (medical staff, hospital management, administrative personnel, patient, medical student, and IT staff), which can assist researchers and hospital management to develop suitable acceptance models to improve the quality of HIS. We conducted searches in online databases with large repositories of academic studies, written in English and fully accessible by the authors. The articles being reviewed are related to health information technology (HIT), clinical information systems (CIS), HIS, electronic medical records (EMR), telemedicine or telehealth, picture archiving and communication systems (PACS), radio frequency identification (RFID), and computerized physician order entry (CPOE), where the use of most of those applications and technologies is highly integrated. A predefined string was used to extract 1,005 articles, and the results were reviewed and checked. The results of this study found 15 user acceptance factors related to HIS and related technologies that were frequently identified by a minimum of five previous studies. These factors were related to individual, technological, and organizational factors. In addition, HIS and related technologies’ user acceptance factors in each user group describe different results.

Hospital information system user acceptance factors: User group perspectives

ABSTRACT This study aimed to identify and rank user acceptance factors regarding the implementation of hospital information systems (HIS) based on the views of the following user groups: doctors, nurses, hospital management, and administrative staff (operators). The results should provide guidance for hospital management and HIS developers on meeting user requirements. The study was carried out using both qualitative and quantitative methods. The authors conducted interviews and distributed questionnaires to doctors, nurses, hospital management, and administrative staff in a government-owned Indonesian public hospital. Entropy measurements were used to analyze the questionnaire data. The study identified 15 important HIS user acceptance factors, which were ranked differently by each user group. The results show that non-technological dimensions, such as human and organizational dimensions, influence HIS user acceptance to a greater extent than technological dimensions. More work should be carried out to gain a better understanding of the relationship between user acceptance factors in order to increase the success of HIS implementations.

How secure your applications are? Analysis of web developers awareness to application security

The web-based applications are getting popular due to the ease of development and access that enables users to use them without any limitation of time and place. However, the web faces various risks, particularly to those that exploit applications and systems vulnerabilities. Unfortunately, most of web developers only focus on the application functionality and user interface. This study develops a framework to measure the security awareness level of web developers. We apply the framework to web developers in Indonesia. Our survey results show that their security awareness is in the medium level, thus some aspects need to be improved.

Analysis on effects of brand community on brand loyalty in the social media: A case study of an online transportation (UBER)

This study investigates effects of brand community in the social media on the customer-centric model (customer relationship with product, brand, company & other customers) and its impact on brand affect, brand trust, and brand loyalty. This study obtained 374 respondents who are followers of UBER brand community in the social media (Facebook and Twitter). Data were analyzed using covariance-based structural equation modeling (CB-SEM) with AMOS 22.0 as an application. The results of this study concluded that brand community in the social media has an impact on the customer-centric model. Brand affect and brand trust is only affected by customer relationship with product, brand, and company but not affected by customer-other customers relationship, and brand affect and brand trust have an impact on attitudinal and behavioral loyalty.

Examining the relationship of payment system characteristics and behavioural intention in e-payment adoption: a case of Indonesia

This study is conducted to analyse factors that influence the behavioural intention to use e-payment system on e-commerce in Indonesia. The proposed model in this research combines behavioural theory of technology acceptance in terms of behavioural beliefs, social influences, and personal innovativeness with the characteristics of an ideal payment system. The model was tested by the structural equation modelling SEM using LISREL 8.8 software. The analysis result of 203 respondents showed that Indonesian customers tend to only consider the advantages they gain when adopting e-payment and ignore the risks associated with the technology. Concerning e-payment system characteristics, it was also proven that ease of use, privacy, trust, security, and convertibility influence directly and indirectly the intention to adopt e-payment.

Do knowledge management infrastructures support organizational knowledge management processes? A case study on Indonesian telecommunication company

Knowledge is a strategic asset for an organization. Subsequently, effective knowledge management (KM) can improve organization performance. Therefore in implementing KM, the organization must know the role of KM infrastructures in supporting organizational KM processes. This research is aimed to assess the role of KM infrastructures that being implemented by the organization in supporting organizational KM processes. The research model used in this research is a modification between the research model from Allameh, Zare, and Davoodi in year 2011 and the model of KM infrastructures and KM processes from Becerra-Fernandez and Sabherwal in year 2010. This model is used as it covers all KM infrastructures and KM processes that have been researched before. Partial least squares approach is used to analyze data from 58 respondents of a telecommunication company in Indonesia. The data was collected by distributing online and hardcopy questionnaires to the employees of the company. The finding from this study is that more than 80% KM processes are influenced by KM infrastructures so it can be concluded that KM infrastructures provide a significant influence on organizational KM processes.

Toward Catalog of Enterprise Resource Planning (ERP) Implementation Benefits for Measuring ERP Success

The growth of information technology (IT) and trend of e-business transform the business and shifts the business focus from the production into integrated operations. As the impact, enterprises have to adjust themselves by implementing IT systems in their businesses, including develop an integrated application infrastructure named Enterprise Resource Planning (ERP). As a complete, integrated, and all-encompassing systems, ERP are designed to support the key functional areas of the organization and helping companies for reaching competitive advantage for their business. The importance of ERP and numbers of ERP advantages encourages many organizations worldwide to implement the systems and make large amount of investment. However, the ERP systems huge impact on the organization coupled with a potentially high risk of project resulting in various outcome for the companies, from gaining huge amount of profit to get huge disaster. Therefore, it should be imperative that proper evaluation be undertaken on ERP projects to identify, manage and realize the benefits of ERP and their contribution to organizations. This research aims to formulate a catalog of ERP implementation benefits to measure ERP implementation success in the organizations. The benefits catalog was developed by using the five dimensions from Shang and Seddon of ERP benefits framework and 73 subcategories of dimension from Ranti’s Generic IS/IT value. Initiated in an agricultural company Indonesia, the research identify the ERP bring benefit to the company in five dimension: operational, managerial, strategic, IT infrastructure, and organizational with the total of 25 categories and 41 subcategories were accepted.