Puspa Indahati Sandhyaduhita

Hospital information system user acceptance factors: User group perspectives

ABSTRACT This study aimed to identify and rank user acceptance factors regarding the implementation of hospital information systems (HIS) based on the views of the following user groups: doctors, nurses, hospital management, and administrative staff (operators). The results should provide guidance for hospital management and HIS developers on meeting user requirements. The study was carried out using both qualitative and quantitative methods. The authors conducted interviews and distributed questionnaires to doctors, nurses, hospital management, and administrative staff in a government-owned Indonesian public hospital. Entropy measurements were used to analyze the questionnaire data. The study identified 15 important HIS user acceptance factors, which were ranked differently by each user group. The results show that non-technological dimensions, such as human and organizational dimensions, influence HIS user acceptance to a greater extent than technological dimensions. More work should be carried out to gain a better understanding of the relationship between user acceptance factors in order to increase the success of HIS implementations.

Exploring information quality dimensions of government agency's information services through social media: a case of the Ministry of Education and Culture in Indonesia

In this digital age, information services have been considered as one vital aspect of modern lives. Along with the dramatic increase of social media users, some government agencies have chosen this new media as information services delivery channel. One important aspect that affects user satisfaction of information services through social media is information quality. Hence, this study aims to investigate information quality dimensions that affect user satisfaction of governments information services through social media using a case study of the Ministry of Education and Culture (Kemdikbud) in Indonesia. Thus, data of 150 respondents were collected through a survey towards the agencys social media followers. This study found that intrinsic information quality, namely accuracy, believability, reputation and objectivity, is essential to user satisfaction. In terms of representational quality, ease of understanding and interpretability is considered crucial while in the contextual information quality, completeness, timeliness, informativeness and value-added is deemed important.

The relation of e-government quality on public trust and its impact on public participation

Purpose This paper aims to answer a major challenge in the success of electronic government (e-government) implementation, viz., public participation via continual use intention and electronic word-of-mouth (eWoM). This study tries to provide some control by examining the impact of e-government quality on public trust and with continual use intention and eWoM. This study adopts the eminent information systems (IS) success model and expands the trust dimension into a multi-dimensional trust. Design/methodology/approach Data were collected using questionnaires distributed among e-government service users in Indonesia. In total, 293 respondents were analysed using structural equation modelling (SEM). Findings Of the three IS success factors, namely, systems quality, information quality and service quality, the former two are found to have significant correlation with trust. Dispositional trust has a substantial relationship with institutional trust and interpersonal trust, whereas institutional trust has a significant correlation with interpersonal trust. Institutional trust exhibits direct relationship with continual use intention and eWoM, whereas interpersonal trust has a significantly correlation with only continual use intention. Research limitations/implications This study suggests that it is plausible that user satisfaction could act as an intermediary between service quality and trust or between service quality and continual use intention. Thus, further research studies to examine satisfaction factor and its correlation with public acceptance are encouraged. Practical implications Government agencies should focus on information quality and systems quality which have a significant relation with trust development. These should be more thorough and meticulous to provide complete, secure and easy-to-use e-government information. These should also facilitate eWoM because it plays an important role in disseminating e-government (services). Originality/value This research provides a deeper and more accurate grasp on how public participation of e-government can be improved via trust.

The Impact of EWOM Referral, Celebrity Endorsement, and Information Quality on Purchase Decision: A Case of Instagram

This study aims to explore factors that have impact on purchase decision on a social commerce, viz., social media Instagram. Thus, several dimensions namely eWOM referral, celebrity endorsement, information quality, brand satisfaction, brand trust and brand attachment are identified and examined. This research uses SEM method and LISREL 8.80 application. Data was collected using questionnaires with Likert scale. The result from 350 respondents shows that a significant positive correlation exists between eWOM referral and purchase intention, information quality and brand satisfaction, information quality and brand trust, brand satisfaction and brand attachment, brand satisfaction and purchase intention, brand trust and purchase intention, brand attachment and purchase decision, and also between purchase intention and purchase decision.

Investigating critical factors of social CRM adoption using technology, organization, and environment (TOE) framework and analytical hierarchy process (AHP)

Over the past three years, we have tracked the rising adoption of Web 2.0 technologies, both for individual and organizational. Enterprises believe Web 2.0 will provide new ways for interacting with their consumers, which is more convenient, easier, and cheaper. Social CRM becomes new concept and strategy for enterprises in utilizing Web 2.0 technologies to interact with and listen to their customers through social media. Although Social CRM offers more benefits, it might have side impact for the enterprises. Thus, the adoption of Social CRM still needs profound evaluation in order to minimize the adverse impact. This study aims to investigate critical factors of Social CRM adoption using TOE (technology, organization, and environment) framework and AHP technique. The case studies were carried out into two companies. The result shows critical factors of CRM adoption for Company 1 come from external factors; they are prioritizing customer, trustworthy information, and customer characteristics. Meanwhile, critical factors of CRM adoption for Company 2 come from internal factors; they are savvy employee, top management support, and customer-oriented business strategy.

Examining the relationship of payment system characteristics and behavioural intention in e-payment adoption: a case of Indonesia

This study is conducted to analyse factors that influence the behavioural intention to use e-payment system on e-commerce in Indonesia. The proposed model in this research combines behavioural theory of technology acceptance in terms of behavioural beliefs, social influences, and personal innovativeness with the characteristics of an ideal payment system. The model was tested by the structural equation modelling SEM using LISREL 8.8 software. The analysis result of 203 respondents showed that Indonesian customers tend to only consider the advantages they gain when adopting e-payment and ignore the risks associated with the technology. Concerning e-payment system characteristics, it was also proven that ease of use, privacy, trust, security, and convertibility influence directly and indirectly the intention to adopt e-payment.

Applying analytic hierarchy process for measuring knowledge management readiness in government institutions

Knowledge Management has been identified as an important discipline and strategy to transform government agencies into effective public sector organizations. One important role of KM in the organization is to help organizations become more effective. Unfortunately, there are many failures in KM implementation. Many researches established that assessing KM readiness in the organization improve the likelihood of KM implementation success. This study intends to develop a framework that can be used to measure KM readiness of an organization using AHP method. The data collection for the development of the framework is done through literature studies, mapping the knowledge management critical success factors (KMCSF), and focus group discussion among the experts. The results provide the conclusion that there are twelve (12) factors with their respective weights. These indicators can be used as an indicator for measuring knowledge management readiness level. The framework successfully implemented as a case study on Environmental and Pollution Control Deputy, Ministry of Environment.

Inhibiting factors of Service Level Agreement (SLA) adoption in Government to Citizen (G2C) services: A case of Indonesia

To guarantee the quality of service towards citizens, government agencies have performed the implementation of Service Level Agreement (SLA) in their e-Government services. The fact in some countries applying SLA showed that there was an increase in the quality of service. In Indonesia, however, the implementation of SLA on e-Government (G2C) services is still relatively low, thus this study aims to determine the inhibiting factors in the adoption of SLA in Indonesia using DEMATEL model. Nine initial inhibiting factors were obtained from the literature review. Then, questionnaires based on DEMATEL model were designed and distributed to each echelon 2 unit that manages e-government in 32 government institutions. Ten institutions filled and returned the questionnaires. The results showed the lack of leadership support is the prime inhibiting factor in the adoption of SLA in Indonesia.

The impact of interdependent self-construal towards intention to participate in social media photo/video contest campaign

In response to customers demand enforcement, marketers need to carefully select the best marketing campaign. Marketers are creating a contest campaign that requires the participant to upload photos or videos via social media. Interdependent self-construal is ones perspective in which people are somehow connected in a social context. The technology acceptance factors, consisting performance expectancy, effort expectancy, and social influence, are also considered important to determine ones intention to use some particular technology. Hence, this study investigates how interdependent self-construal could influence ones intention to participate in social media photo/video contest campaign. Six hundred eighty-two (682) data were collected using online questionnaires and analyzed using the PLS-SEM technique. Result indicated that interdependent self-construal influences ones intention to participate in social media photo/video contest campaign through the acceptance factors of technology investigated.

Supporting and inhibiting factors of e-commerce adoption: Exploring the sellers' side in Indonesia

In 2015, the number of internet user in Indonesia, already reached 88.1 million. There are around 5 million SMEs in Indonesia, but only about 75 thousand are already using e-commerce which means that the adoption of e-commerce by SMEs is still relatively low. Hence, this research aims to investigate what are the supporting and inhibiting factors for sellers (SMEs) in adopting e-commerce. The initial list of factors from the literature review are validated by 11 experts which resulted 25 supporting and 17 inhibiting factors grouped by using a combination of TOE framework and UTAUT model, namely I-TOE framework. Then, we distributed questionnaires on the basis of Fuzzy-AHP to rank the factors. The results show the top supporting factors are “Perceived ease of use”, “Technology infrastructure available”, “Customer communication improved”, and “Encouragement from environment culture” while the top inhibiting factors are “Perceived no benefit gain”, “Supporting infrastructure unavailable”, “Lack of business compatibility”, and “Vendor less friendly to customer”.