Budhi Prihartono

Technological and organizational factors influencing the e-commerce adoption by Indonesian SMEs

The use of e-commerce in small and medium enterprises (SMEs) has become an important topic of many studies. Several studies on e-commerce adoption by SMEs in developing countries have been done. Unfortunately there are still a few studies for that in Indonesia, particularly in West Java province. In addition, only a few studies have been conducted to produce a model that can explain the success of SMEs in adopting e-commerce systems. This paper presents some preliminary study results with the aim to explore technological and organizational factors influencing e-commerce adoption by the SMEs. Three exploratory case studies in three manufacturing SMEs in West Java were conducted. The result of this study indicates several variables of technological and organizational factors that affect e-commerce adoption.

The influence of organization control on hospital service quality

This research is in progress as part of the development model of service quality that already exists. Research on the effects of organizational control on the quality of service has not been done. The objective of this preliminary study is to identify the influence of organizational control on the quality of hospital services. Many studies about service quality have been conducted by previous studies. The research findings indicate that the control of the organization is an important variable that needs to be included into the model of service quality of hospital services. The diagnostic control system was applied in implementing the control at the hospital, while the general condition of service quality has been good except for infrastructure and quality of personal services. The research findings of this study will be use to complete the model of service quality that already exist.

Measuring the performance of customer knowledge co-creation

Customer knowledge that is co-created with the customer offers mutual perceived value for the company and its customer. Many papers discuss the benefits, the process, and the success factors of customer knowledge co-creation, but only a few that discuss the unitary system. This paper promotes measurement framework that could be used to measure and to improve the productivity of the of customer knowledge co-creation in the relationship between selling firms and buying firms in projects. The contribution of this paper is measurement framework that is validated through case study on projects that involves customer in service development, and will be used in the further study on the quantification of the productivity.