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Daniel F. Baker

Rockwell Automation

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Publication

Featured researches published by Daniel F. Baker.

Archive | 2001

System and method for distributing customer contacts

Daniel F. Baker; Anthony J. Dezonno; Craig R. Shambaugh

Archive | 1999

Acd with multi-lingual agent position

Daniel F. Baker; Thaddeus Rafacz; C. K. Venugopal

Archive | 2000

Automatic contact distribution system definable agent log-off reasons

Jeffrey J. Skibinski; Robert T. Eitel; James Lewis Beck; Daniel F. Baker

Archive | 2000

Tracking agent call processing locations in connection with an automatic call distribution system

Anthony J. Dezonno; Mark J. Power; Craig R. Shambaugh; Daniel F. Baker

Archive | 1998

Standalone ACD system with native signaling system 7 capability

Daniel F. Baker; Thaddeus Rafacz; Daniel L. Greene

Archive | 1998

R2 multi-frequency compelled signalling using a DSP on a network termination card

Barry W. Jones; Daniel F. Baker

Archive | 2001

Method and Apparatus for Defining Agent Log-off Reasons in an Automatic Contact Distribution System

Daniel F. Baker; James Lewis Beck; Robert T. Eitel; Jeffrey J. Skibinsky

Archive | 2001

Raisons de deconnexion d'agent definissables par systeme de distribution automatique des contacts

Jeffrey J. Skibinski; Robert T. Eitel; James Lewis Beck; Daniel F. Baker

Archive | 2001

Méthode et appareil pour définir les raisons de déconnxion d'agents d'un système de distribution automatique de contact

Daniel F. Baker; James Lewis Beck; Robert T. Eitel; Jeffrey J. Skibinsky

Archive | 2001

Verfahren und Anordnung zur Definition von Abmeldegründen von Agenten in einem automatischen Kontaktvermittlungssystem

Daniel F. Baker; James Lewis Beck; Robert T. Eitel; Jeffrey J. Skibinsky

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James Lewis Beck

Rockwell Automation

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Robert T. Eitel

Rockwell Automation

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Anthony J. Dezonno

Rockwell Automation

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Craig R. Shambaugh

Rockwell Automation

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Jeffrey J. Skibinsky

Rockwell Automation

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Mark J. Power

Rockwell Automation

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Jeffrey J. Skibinski

Rockwell Automation

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Thaddeus Rafacz

Rockwell Automation

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Barry W. Jones

Rockwell Automation

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C. K. Venugopal

Rockwell Automation

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