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Craig R. Shambaugh

Rockwell Automation

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Publication

Featured researches published by Craig R. Shambaugh.

Archive | 2002

Personality based routing

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark J. Michelson; Robert P. Beckstrom

Journal of the Acoustical Society of America | 2000

Method of modifying speech to provide a user selectable dialect

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; James E. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of creating scripts by translating agent/customer conversations

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Jared Bluestein; Kenneth Venner; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2002

Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection

Anthony J. Dezonno; Mark J. Power; Craig R. Shambaugh

Archive | 2002

Personality based matching of callers to agents in a communication system

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark Michelson; Robert P. Beckstrom

Archive | 2001

System and method for distributing customer contacts

Daniel F. Baker; Anthony J. Dezonno; Craig R. Shambaugh

Archive | 2002

Method and apparatus for agent optimization using speech synthesis and recognition

Craig R. Shambaugh; James Lewis Beck

Archive | 2002

System and method for predicting customer contact outcomes

Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh; Laird C. Williams

Archive | 2002

Method and apparatus for assigning priorities by applying dynamically-changeable business rules

Mark J. Power; Anthony J. Dezonno; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark J. Michelson; Robert P. Beckstrom

Archive | 2002

Best practices learning for agents in a communication system

Craig R. Shambaugh; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Mark J. Michelson; Robert P. Beckstrom; Anthony J. Dezonno

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Collaboration

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Anthony J. Dezonno

Rockwell Automation

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Mark J. Power

Rockwell Automation

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Darryl Hymel

Rockwell Automation

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Kenneth Venner

Rockwell Automation

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Laird C. Williams

Rockwell Automation

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Jim F. Martin

Rockwell Automation

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Jeffrey D. Hodson

Rockwell Automation

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Carlo Bonifazi

Rockwell Automation

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Robert P. Beckstrom

Rockwell Automation

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Roger A. Sumner

Rockwell International

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