Mark J. Power | Researchain

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Journal of the Acoustical Society of America | 2000

Method of modifying speech to provide a user selectable dialect

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; James E. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of creating scripts by translating agent/customer conversations

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Jared Bluestein; Kenneth Venner; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2002

Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection

Anthony J. Dezonno; Mark J. Power; Craig R. Shambaugh

Archive | 2002

Personality based matching of callers to agents in a communication system

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark Michelson; Robert P. Beckstrom

Archive | 2002

Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application

Mark Michelson; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Robert P. Beckstrom; Anthony J. Denzonno

Archive | 2002

Method and system for transacting and negotiating business over a communication network using an infomediary computer

Anthony J. Dezonno; Roger A. Sumner; Mark J. Power

Archive | 2001

Method of optimizing call center resources based upon statistics

Craig R. Shambaugh; Joseph Bloom; Anthony J. Dezonno; David Funck; Jeffrey D. Hodson; Eric James; Michael Peters; Mark J. Power; Dave Mosquera; Nayel Saleh

Archive | 2000

Method of natural language communication using a mark-up language

Laird C. Williams; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh

Archive | 2001

Method of delivering enterprise data through a call center

Anthony J. Dezonno; Jeffrey D. Hodson; Joseph Bloom; David Funck; Eric James; Michael Peters; Mark J. Power; Craig R. Shambaugh; Dave Mosquera; Nayel Saleh

Archive | 2001