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Darryl Hymel

Rockwell Automation

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Publication

Featured researches published by Darryl Hymel.

Journal of the Acoustical Society of America | 2000

Method of modifying speech to provide a user selectable dialect

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; James E. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of creating scripts by translating agent/customer conversations

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Jared Bluestein; Kenneth Venner; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2002

System and method for predicting customer contact outcomes

Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh; Laird C. Williams

Archive | 2004

Voice filter for normalizing an agent's emotional response

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

Method of natural language communication using a mark-up language

Laird C. Williams; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh

Archive | 2001

Presenting a script to be followed by a call center agent during a conversation with a customer

Jared Bluestein; Anthony J. Dezonno; Darryl Hymel; Jim F. Martin; Mark J. Power; Craig R. Shambaugh; Kenneth Venner; Laird C. Williams

Archive | 2000

Voice filter for normalizing an agents response by altering emotional and word content

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jim F. Martin; Darryl Hymel; Laird C. Williams

Archive | 2000

ACD tier based routing

Darryl Hymel

Archive | 2001

Method of providing background and video patterns

Jared Bluestein; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jim F. Martin; Darryl Hymel; Craig R. Shambaugh; Laird C. Williams

Archive | 2000

Natural language agent for monitoring a threaded discussion

Craig R. Shambaugh; Anthony J. Dezonno; Mark J. Power; Kenneth Venner; Jared Bluestein; Jim F. Martin; Darryl Hymel; Laird C. Williams

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Collaboration

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Kenneth Venner

Rockwell Automation

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Laird C. Williams

Rockwell Automation

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Anthony J. Dezonno

Rockwell Automation

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Craig R. Shambaugh

Rockwell Automation

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Jim F. Martin

Rockwell Automation

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Mark J. Power

Rockwell Automation

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Jared Bluestein

Rockwell Automation

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Paul Fischer

Rockwell Automation

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Tim Moore

Rockwell Automation

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Mark J. Power

Rockwell Automation

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