Dyah Budiastuti

Quality of Transformation of Knowledge as Part of Knowledge Management System

The main activity in education is the transfer of knowledge from educators with learners and among learners themselves. The knowledge can be in the form of explicit or implicit. On the other hand, the implementation of Knowledge Management conducted in almost all business and social activities, including in the field of education. This study aimed to get an idea of the condition of the implementation of the transformation of knowledge and develop knowledge management model of private university in Jakarta. Data were analyzed using descriptive tool “Radar”.

Mobile usability: An antecedent for influencing purchase intention moderated by omni-channel integration quality

The new concept of omni-channel has inspired researchers to develop a model of consumer confusion to increase purchase intention. Previous studies were tested that the omni-channel integration quality can improve customer satisfaction. As a novelty, this study introduced omni-channel integration as a moderating variable that influence consumer confusion to the intention of purchase. This paper constituted a hypothetical development about the proposed omni-channel integration as a part of the e-quality service. This proposed research aimed to explore the effect of consumer confusion towards purchase intention moderated by omni-channel integration. Three hypotheses were modeled in this research proposal. The future results of this research are expected to be a significant contribution towards business, science, and society.

Online trust building through third party trust transfer and third party protection

The primary objective of this research is to develop an online trust building mechanism for SME (Small Medium Enterprise). Trust is very important in e-commerce. The nature of online shopping has a greater uncertainty than offline shopping. Seeing as there is an uncertainty that can produce risks, a prospective buyers trust is needed. A lot of peoples unwillingness to shop online is caused by their lack of trust toward e-commerce. E-commerce is said to be one of the ways for SME to compete with bigger companies. However, building trust requires immense time and cost. SME with limited resources may experience difficulties in building trust just with their own resources. Base on literature research that needs to be validated in next research, we found that trust can be built through trust transfer from the reputable and well-known trust-mark issuer, and third party protection such as escrow account service and credit card issuer.

Improving information performance of schools in higher education through IT service management

A rising number of private schools of informatics management and computing in Indonesia are not accompanied by the accreditation grades. The fact shows that none of the 197 schools has obtained accreditation grade A. Moreover, 71.57% of these schools are still accredited with grade C. This condition reveals that there has been no synchronization and interoperability of producing information for the need of processing the academic data. The problem of the research proposal was formulated to (a) produce a new research model regarding influences of IT innovation adoption and IT governance on IT service management in improving information performance of schools; (b) create a hypothetical testing design to cognize influences of every variable in this research. The research aim was to analyze the magnitude of relationships and influences of IT service management based upon supports and deliveries of information services becoming dominant factors improving information performance of schools. The research was designed with an explanatory survey of analyzed units of organizations. Furthermore, the research applied a mixed (quantitative and qualitative) method and concurrent triangulation strategy. Computed quantitative data were obtained from a sample of 55 schools determined through a simple random sampling technique. Strengthening the quantitative analysis, qualitative measurement was conducted through in-depth interviews and FGDs (Focus Group Discussions) with 5 informants in the sample.