Eduardo Henrique Diniz

O governo eletrônico no Brasil: perspectiva histórica a partir de um modelo estruturado de análise

The development of the Brazilian Electronic Government Program started in 2000, during the Ferrnando Henrique Cardoso administration. Today it is in its third management of two different administrations. Although the technological perspective has high relevance in the historical analysis of this program, this article suggests a methodological approach for the analysis of the Electronic Government Program supported by a reference model that incorporates its different stages of development, its actors, its intervening relations and factors. The model was validated by means of an empirical survey with semi-structured interviews with key actors of the process.

The Role of ICT in Helping Parallel Paths Converge: Microcredit and Correspondent Banking in Brazil

Abstract Two important phenomena in the financial sector have drawn attention in recent years: on the one hand, microcredit is growing and earning renown as a powerful instrument for income generation and poverty reduction in a number of developing countries; on the other hand, correspondent banking (CB) outlets have risen to prominence as a main channel for the distribution of financial services to the low- income population, with particular success in Brazil. This paper argues that information and communication technology (ICT) applications have the potential to help these two movements, until now tracing parallel paths, to converge. We apply an emergent conceptual framework that combines three theoretical lenses: social shaping of technology, structurationist view of technology and contextualism. The result is an original reading of the possible combinations of CB and microfinance in Brazil and the expectation that the multilevel framework might help to understand similar complex phenomena in other Latin America contexts.

Theorizing ICT and Society in the Brazilian Context: a Multilevel, Pluralistic and Remixable Framework

In this paper we present a multilevel and pluralistic conceptual framework that is particularly useful for Brazilian researchers investigating information and communication technology (ICT) based social changes from a community/societal level of analysis. The framework is influenced by three theoretical perspectives: social shaping of technology, structurationist view of technology and contextualism. It integrates four main concepts - relevant social groups, interpretive frames, negotiation and technology-in-practice - organized in terms of three dimensions - context, process and content. The framework, already applied to 12 different research projects led by Brazilian scholars during the last four years, is seen as a work in permanent transformation and open to reuse, revision, remix and constant revalidation.

Mobile Money and Payment: a literature review based on academic and practitioner - oriented publications (2001 - 2011)

The use of mobile technology has become widespread with astonishing speed all over the world, particularly among the poor. The more mobile phones go to the hands of people who formerly lacked access to financial services, the more the notions of mobile money, mobile payment and mobile banking become pervasive as a means of financial inclusion. Although there are more than 120 mobile money projects deployed in about 70 emerging markets (Beshouri et al. 2010), mobile payment has only taken off in a limited number of countries. This failure to disseminate a service with such a huge potential worldwide, shows that the reasons for the successful cases are not clearly understood, and as a result, are not being easily replicated. This paper seeks to fill this knowledge gap by providing a comprehensive literature review, which attempts to analyse significant experiences in this field, especially in developing countries. An investigation has been carried out of both academic, peer-reviewed articles and the available non-peer-reviewed practitioner-oriented publications, (a total of 196 papers – 94 peer-reviewed and 92 non-peer-reviewed – published in the period 2001-2011) to obtain information related to the actors and institutions involved in mobile money initiatives. In other words, the study addresses the following questions: what is the driving-force behind these initiatives, what are the obstacles and the social and economic implications of their implementation. Thus, the aim of this review is to map out the existing knowledge on mobile money by pointing out the main sources of information on the subject, and defining the topics that are most frequently researched. In addition, it examines which locations most studies focus on, and which methodologies are being applied to these studies, as well as the determining factors and contexts of the published studies.

Criação de uma escola brasileira de pesquisa internacional em sistemas da informação: oportunidades e desafios

Presentation of the forum on social applications and impacts of the use of information and communication technology in Latin America.

DESENVOLVIMENTO DE PRODUTOS EM SUBSIDIÁRIAS DE EMPRESAS MULTINACIONAIS NO BRASIL

Why do subsidiaries of foreign owned multinational companies (MNCs) carry out product development projects for clients located abroad? In order to answer this question, we carried out a web survey with more than 140 valid responses and used cluster analysis and non parametric hypothesis tests. This study identifi es fi ve signifi cantly distinct strategic roles, local adaptors, nascent innovators, local innovators, innovators for emerging markets and global innovators. Based on the profi les of these roles, we conclude that subsidiaries with local market scope tend to develop more new products when they have higher decision-making autonomy. Subsidiaries which develop new products for external markets, however, might see their decision-making autonomy reduced. Our results also suggest that subsidiaries are more likely to develop new products for external markets multinationals when multinationals stimulate competition among their subsidiaries.

Mobile payments: a scoping study of the literature and issues for future research

Despite its huge potential, the use of mobile technology for carrying out payment transactions and replicating monetary features, has only taken off in a limited number of countries. The fact that mobile payment services are not being provided on a worldwide scale, suggests that the reasons for the successful cases are not yet fully understood, and as a result, cannot be easily replicated. This paper seeks to fill this knowledge gap by providing a comprehensive scoping study, which seeks to map out the literature published between 2001 and 2011. An investigation has been carried out of a total of 94 peer-reviewed papers, with the aim of providing a comprehensive picture of the knowledge, production and dissemination about mobile payments. Furthermore, this study includes a detailed analysis of 12 primary case studies on existing mobile payment schemes, as well as a consultation exercise with stakeholders. The main contribution of this study is to provide a clear account of the knowledge that exists on mobile payments. As a result, it has been possible to detect serious gaps in this knowledge base (in geographical, methodological and conceptual areas) and show how future research can make improvements in the field.

The role of information and communication technologies (ICT) in improving microcredit: The case of correspondent banking in Brazil

Finding ways to efficiently down scale micro finance services is one of the current challenges of Brazilian commercial banks. As commercial banks do not have strong tradition or know-how in this market, the expansion of such operations still depends on the building of specific capabilities and creation of business and technological architectures. This paper discusses how the use of correspondent banking (CB) arrangements can help Brazilian banks to face this challenge and increase their micro credit operations in an efficient way. The particular model of CB adopted in Brazil since 2000 has created an ICT-based business structure for banks down scale financial services out of traditional branches, typically in retail stores such as supermarkets, drugstores, lottery shops, post offices, and so on. The discussion is on how this ICT-based channel can be adapted to scale micro credit delivery. To address the discussion, we focus on one particular case, involving a CB arrangement between Banco do Brasil, one of the most important Brazilian banking institutions, and Banco Palmas, an accredited micro finance institution. This specific case provides an elucidating example of how the Brazilian ICT-based CB model can be used to help scaling up micro finance services, especially micro credit.

Relação entre mudança organizacional e implantação de Sistemas de Informações: um estudo no setor de autopeças

This paper discuss the relation between organizational change and Information Systems (IS) implementation. It has been considered that this relation can be studied from two approaches: tecnological or organizational. In the first approach, IS implementation would be the lever of the change, while in the second, IS has a secondary role. This paper presents results from a research based on 27 interviews with managers from 5 autoparts plants. The study concludes that in those plants the organizational approach is predominant, but, it has been identified situations in which the IS implementation has distinct role and importance in the organizational change process.

Comércio eletrônico: fazendo negócios por meio da internet

Electronic commerce has potential for levering business activities to add value to products and services, either in business-to-business or in business-to-customer transactions. Based on the Internet, which supports the global on-line business infrastructure, electronic commerce is growing fast all over the world. However, this speed and reach confront many obstacles. There are technological, cultural, organizational and structural barriers braking electronic commerce development. These barriers to develop the on-line commerce must be considered for a better understanding of the potential effects on business environment.