Fernando de Souza Meirelles

Sistemas de informação: um panorama da pesquisa científica entre 1990 e 2003

This article presents an assessment of the scientific research developed in Brazil in the field of Information Systems. It evaluates the state of the art of the field analyzing the contents, strategies, and methodologies of 343 articles published in academic journals of Administration between 1990 and 2003. There were evidence that: first, during this period, a significant reduction in the proportion of theoretical essays publishedwas observed; second, the dominant strategy was the exploratory research; third, survey research and case studies were the most important research methodologies; and, fourth, Information Systems Management was the predominant category of the published papers. The quality assessment of the papers published between 1990 and 1997 showed several methodological weaknesses. Some actions to improve methodological consistency and relevance are suggested to the academic community of Information Systems to consolidate the research in the field.

Educação a distância: o caso open university

O crescente uso das tecnologias de informacao e de comunicacao esta causando uma mudanca significativa nas comunidades de aprendizagem em todo o mundo. Com a ascensao de universidades virtuais, associadas a novos e criativos metodos de ensino dentro e fora do campus, profissionais do ensino superior depararam-se com uma serie de novas oportunidades que estao sendo disponibilizadas no ensino superior. Neste artigo estaremos analisando o modelo de ensino utilizado pela Open University do Reino Unido (OUUK), especificamente o curso de MBA, o seu processo e os efeitos do desenvolvimento de tecnologias educacionais, a fim de comparar suas praticas com o sistema educacional tradicional. A experiencia de mais de trinta anos da OUUK em educacao a distância, associada a um elevado nivel de excelencia academica para um numero muito grande de alunos, tem servido de modelo para instituicoes de todo mundo, que pretendem utilizar a educacao a distância.

Acesso à Informação: Avaliação do Uso de Tecnologias De Interação Automática em Call Centers

With the purpose of at lowering costs and reendering the demanded information available to users with no access to the internet, service companies have adopted automated interaction technologies in their call centers, which may or may not meet the expectations of users. Based on different areas of knowledge (man-machine interaction, consumer behavior and use of IT) 13 propositions are raised and a research is carried out in three parts: focus group, field study with users and interviews with experts. Eleven automated service characteristics which support the explanation for user satisfaction are listed, a references model is proposed and evidence in favor or against each of the 13 propositions is brought in. With balance scorecard concepts, a managerial assessment model is proposed for the use of automated call center technology. In future works, the propositions may become verifiable hypotheses through conclusive empirical research.Submitted 31.03.2010. Approved 04.10.2010 Evaluated in a double blind review Scientific Editor: Eduardo Diniz, Marlei Pozzebon and Nicolau Reinhard ABSTRACT With the purpose of at lowering costs and reendering the demanded information available to users with no access to the internet, service companies have adopted automated interaction technologies in their call centers, which may or may not meet the expectations of users. Based on different areas of knowledge (man-machine interaction, consumer behavior and use of IT) 13 propositions are raised and a research is carried out in three parts: focus group, field study with users and interviews with experts. Eleven automated service characteristics which support the explanation for user satisfaction are listed, a preferences model is proposed and evidence in favor or against each of the 13 propositions is brought in. With balance scorecard concepts, a managerial assessment model is proposed for the use of automated call center technology. In future works, the propositions may become verifiable hypotheses through conclusive empirical research.

NOVAS TECNOLOGIAS APLICADAS EM UMA PÓS-GRADUAÇÃO A DISTÂNCIA: O CASO GVnext

A utilizacao das novas tecnologias de informacao e de comunicacao (TIC) tem contribuido para a transformacao do aprendizado. Uma parte significativa desta transformacao esta relacionada a aplicacao de tais tecnologias com os ja conhecidos recursos educacionais na educacao a distância (EAD), como veiculo para alcancar novos publicos e desenvolver novas metodologias de ensino, as quais possam ser utilizadas como mecanismo complementar, substitutivo ou integrante do ensino presencial. Um dos fatores criticos de sucesso em EAD e o seu foco direcionado para as necessidades dos alunos e a definicao de conteudos que atendam a estas necessidades. Levando em consideracao tais fatores, destacamos que o objetivo deste trabalho e apresentar o modelo educacional, permeados pela tecnologia de informacao e comunicacao, adotados pelo GVnet no curso a distância para executivos, o GVnext.

The client-consultant relationship in the implementation of ERP in government: exploring the dynamic between power and knowledge

This article investigates the client-consultant relationship in the implementation of ERP using a case study of the human resources model in the government of Minas Gerais State, Brazil. The implantation of ERP and the client-consultant relationship have been thoroughly discussed for the private sector, but have yet to be well understood in a government context. To understand this dynamic, the theoretical framework of Pozzebon and Pinsonneault has been used, which suggests that knowledge and power are shared and negotiated during the implementation of configurable technologies such as ERP. The findings show a dynamic of cooperation between client and consultant due to mutual necessity, with diverse mechanisms of knowledge and power that influence the relationship. Between them, mechanisms that may be exclusive to the government scenario: the common language, the involvement of an external agent in the project and the external IT team. The study examines the application of the theoretical framework in a public sector context, providing insight concerning the client-consultant relationship in an arena where public expenditure on consultancy and management tends to increase. Owing to the particular nature of government, the study provides insight that can benefit governments and consultants in the implementation of successful ERP.

BIG DATA: EVOLUÇÃO DAS PUBLICAÇÕES E OPORTUNIDADES DE PESQUISA

As the increasing supply and demand of data and tools to manage them creates the Big Data (BD) paradigm, the academic engagement in this discussion becomes essential. Based on bibliometric data and Baskerville and Myers (2009) lenses, this paper identifies an academic and non-academic BD interest wave raised in 2011 and continuously growing since then. To perform a deeper investigation of BD in the Information System (IS) field, some ICT publications were analyzed to capture the level of BD participation in their agenda and to present the subjects covered by them and their word cloud representations. We also propose five topics for future research, highlighting the importance of being attentive to such emergent phenomena and to build a solid IS research tradition that can effectively collaborate with the progress of theory and practice. We finally call the attention to the need of studies investigating the Brazilian academy performance concerning this topic, especially relevant in a country such as Brazil, which is a great data generator.

Big Data: publication evolution and research opportunities

As supply and demand of data and tools to manage it increase fast, creating the Big Data (BD) paradigm, the academic engagement in this discussion becomes key. Based in bibliometric data and Baskerville and Myers (2009) lens, this paper identify an academic and non-academic BD concernment wave raised in 2011 and continuously growing since then. Publications in Portuguese data gathered were not conclusive, raising doubt about Brazilian academy enthusiasm or her adoption of the expression BD, question to be explored by future works. To a deeper investigation about BD in IS field, some technology publications were analyzed to capture the level of BD participation in their agenda and to present their contents briefing and word cloud representation. Finally, we present 5 thematic for future researches, highlighting the importance of being alerts to the emergent phenomena’s to build a solid IS research tradition that could effectively collaborate with the progress of theory and practice. Full Paper PDF: http://www.contecsi.fea.usp.br/envio/11contecsi-files/papers/694/submission/director/694-2431-1-DR.pdf

O uso da tecnologia da informação e comunicação para caracterizar os municípios: quem são e o que precisam para desenvolver ações de governo eletrônico e smart city

This study investigates the infrastructure characteristics and use of information and communication technologies of Brazilian municipalities reflecting on the possibility of developing e-government and smart cities actions. A quantitative study of cluster analysis, using data from the research “Munic 2014”, identified four clusters: the Technologyless, the Concerned-on citizen, the Concerned-on legislation, and the ICT Supported, that suggest different courses of action in ICT. Each group of municipalities presents different needs for the development of e-government and smart cities actions that indicate the need for specific actions for each of the four clusters.

User’s Perspective of Eletronic Government Adoption in Brazil

The objective of this work was to study which factors influence the use of e-government in Brazil, focusing on investigating government computerization initiatives of fiscal control mechanisms, through a study on the Nota Fiscal Paulista program. We interviewed approximately 3,500 citizens who have used the program, in 11 cities in the State of Sao Paulo. Of this total, 715 responses were considered valid. We used a quantitative methodology for the development of this research, through the multivariate analysis technique of structural equation modeling. The study presented a robust model with a high explanatory power, in which the influencing factors are: Perceived Benefit; Perceived Ease of Use; Social Influence; Perceived Security; Trust in the Government and Habit.

Behavior of Brazilian Banks Employees on Facebook and the Cybersecurity Governance

ABSTRACT The financial service industry (FSI) has been the victim of sophisticated cyber attacks that take advantage of vulnerabilities created by employee misconduct. An experiment was conducted on Facebook® with 500 employees from the top five largest banks in Brazil and another 100 randomly selected individuals. It was observed that bank employees are more prepared to avoid social engineering than typical Facebook® users; however, more training is still needed because an anonymous individual using social engineering techniques successfully infiltrated an online social network (OSN) used by bank employees and gained access to sensitive data. Moreover, by analyzing the banking reports and their policies, it was possible to identify the five main mechanisms of control and governance implemented by the FSI to protect data: (a) incorporate the National Institute of Standards and Technology framework into its model of cybersecurity governance, (b) establish policies that regulate the use of information assets, (c) establish a code of conduct for its employees, (d) develop a corporate security culture, and (e) maintain a corporate security department.