Huam Hon Tat

Does gender diversity moderate the relationship between supply chain management practice and performance in the electronic manufacturing services industry

This study attempts to examine the moderating effects of gender diversity on the relationship between supply chain management (SCM) practices and supply chain performance in the Malaysian electronic manufacturing services (EMS) industry. The respondents were selected from the four departments: purchasing, planning, logistics and operation of one of the most well-known Malaysian manufacturing company located in Johor state, Malaysia; with the questionnaires being distributed via email. Hierarchical regression analysis was used to test the above objective. Findings indicate that SCM practices–performance relationship was not moderated by employees’ gender diversity. Theoretical and managerial implications as well as conclusion are also explored.

Service quality and discretionary collaborative behaviour intentions: the moderating effect of personality

This paper explores the relationship between service quality and Discretionary Collaborative Behaviour (DCB), with particular focus on the moderating influence of personality. It reports the results of an exploratory survey of MBA graduates of public and private educational institutions in Malaysia, using data obtained from a sample of 167 randomly selected graduates. The findings indicate that the quality of the educational experience of graduates do positively influence their intentions to perform DCB, particularly that of word-of-mouth. In particular, the impact of functional quality is greater than that of technical quality. Further, the positive impact of service quality, particularly that of functional quality, on DCB, holds for those who are high on extraversion and low on neuroticism levels. These results suggest that MBA providers should focus on how the service is provided besides maintaining sufficient standards of what is being offered. It is also imperative that MBA providers segment their alumni and use different strategies to motivate DCB amongst them.