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Kurt E. Sunderman

Rockwell International

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Publication

Featured researches published by Kurt E. Sunderman.

Archive | 1994

Method and system for routing incoming telephone calls to available agents based on agent skills

Michael C. Hollatz; Daniel F. Baker; Joseph C. Steinlicht; Mark J. Michelson; Kurt E. Sunderman

Archive | 1994

Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents

Michael C. Hollatz; Dan M. Righi; Joseph C. Steinlicht; Kurt E. Sunderman

Archive | 1994

Automatic call distribution system with user definable logging and method therefor

Kurt E. Sunderman; Mark J. Michelson; John P. Lenihan

Archive | 1999

System for comparing an agent activity with a work schedule

Kurt E. Sunderman; Richard A. Dallmann; Walter Rafacz; John P. Lenihan

Archive | 1994

Diagnostic device for a telephone system

Kurt E. Sunderman; John P. Lenihan

Archive | 1993

Schedule adherence system

Kurt E. Sunderman; Richard A. Dallmann; Walter Rafacz; John P. Lenihan

Archive | 1995

Automatisches Anrufverteilsystem mit anwenderdefinierbarer Protokollierung und Verfahren hierfür Automatic call distribution system with user defined logging and method therefor

Kurt E. Sunderman; Mark J. Michelson; John P. Lenihan

Archive | 1995

Automatischer Anrufverteiler und Verfahren zum Weiterleiten ankommender Telefonanrufe, das auf Leistungsbewertungen von Vertretern basiert Automatic call distributor and method for routing incoming telephone calls based on performance evaluations of representatives

Michael C. Hollatz; Daniel M Righi; Joseph C. Steinlicht; Kurt E. Sunderman

Archive | 1995

Automatisches Anrufverteilsystem mit anwenderdefinierbarer Protokollierung und Verfahren hierfür

Kurt E. Sunderman; Mark J. Michelson; John P. Lenihan

Archive | 1995

Automatic Call Distributor for routing calls to agents based on their proficiency at a certain skill

Michael C. Hollatz; Dan M. Righi; Joseph C. Steinlicht; Kurt E. Sunderman

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John P. Lenihan

Rockwell International

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Joseph C. Steinlicht

Rockwell International

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Michael C. Hollatz

Rockwell International

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Mark J. Michelson

Rockwell International

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Dan M. Righi

Rockwell International

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Richard A. Dallmann

Rockwell International

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Walter Rafacz

Rockwell International

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Daniel F. Baker

Rockwell International

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