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Michael Hartman

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Publication

Featured researches published by Michael Hartman.

Archive | 2003

Method and system for distributing contacts within a network

Neil O'Connor; Arik Elberse; Michael Hartman

Archive | 2008

CONTACT CENTER INTEGRATION INTO VIRTUAL ENVIRONMENTS

Neil O'Connor; Michael Hartman; Tony McCormack

Archive | 2006

Provision of Contact Center Services To Players of Games

Neil O'Connor; Michael Hartman

Archive | 2012

MANAGEMENT OF CONTACTS AT CONTACT CENTERS

Michael Hartman; Neil O'Connor; Tony McCormack; Thomas Howley

Archive | 2008

Representations of communications sessions in virtual environments

Michael Hartman; Neil O'Connor; Tony McCormack

Archive | 2014

Processing communications for increased handling efficiency

Michael Hartman

Archive | 2006

Semantic contact center management

Tony McCormack; Paul D'Arcy; Michael Hartman; Neil O'Connor

Archive | 2005

Data messaging during telephony calls

Tony McCormack; Paul D'Arcy; Michael Hartman; Neil O'Connor

Archive | 2012

Increasing contact center efficiency via multi-cast and multi-item presentation

Michael Hartman

Archive | 2009

Management of Call Handling Treatments

Michael Hartman; Thomas Howley

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Collaboration

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Neil O'Connor

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Tony McCormack

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Paul D'Arcy

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Thomas Howley

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Noel Griffin

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Arik Elberse

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Neil O'Connor

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