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Tony McCormack

Nortel

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Publication

Featured researches published by Tony McCormack.

Archive | 2000

Methods of controlling video signals in a video conference

Joseph Smyth; Tony McCormack

Archive | 2004

Determining statistics about the behaviour of a call center at a past time instant

Tony McCormack

Archive | 2004

Management of Queues in Contact Centres

Tony McCormack; Nithyaganesh Kirubalaratnam; Neil O'Connor

Archive | 2003

Methods of monitoring communications sessions in a contact centre

Patrick Hession; Tony McCormack; James Hickey

Archive | 2001

Provision of media content to telephony callers on-hold

Tony McCormack; Joseph Smyth

Archive | 2003

Processing of communication session request messages

Neil O'Connor; Tony McCormack

Archive | 2001

Establishing telephone calls at specified times

Tony McCormack; Joseph Smyth; Michael Hartman

Archive | 2009

Routing of web-based contacts

Tony McCormack; Paul D'Arcy; Patrick Hessian

Archive | 2003

Directing contacts between an end user and a contact center agent

Patrick Hession; Andrew Prokop; Tony McCormack

Archive | 2008

Dynamic customization of a virtual world

John H. Yoakum; Tony McCormack; Neil O'Connor

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Collaboration

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Neil O'Connor

Nortel

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Patrick Hession

Nortel

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Joseph Smyth

Nortel

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Paul D'Arcy

Nortel

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John Costello

Nortel

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John H. Yoakum

Avaya

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Michael Hartman

Apple Inc.

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John H. Yoakum

Avaya

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Nithyaganesh Kirubalaratnam

Nortel

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Stephen R. Whynot

Nortel

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