Tony McCormack

Methods of controlling video signals in a video conference

Determining statistics about the behaviour of a call center at a past time instant

Management of Queues in Contact Centres

Methods of monitoring communications sessions in a contact centre

Provision of media content to telephony callers on-hold

Processing of communication session request messages

Establishing telephone calls at specified times

Routing of web-based contacts

Directing contacts between an end user and a contact center agent

Dynamic customization of a virtual world