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Paul D'Arcy

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Publication

Featured researches published by Paul D'Arcy.

Archive | 2013

System and method for assisting agents of a contact center

Neil O'Connor; Paul D'Arcy

Archive | 2014

Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment

Tony McCormack; Neil O'Connor; Paul D'Arcy; David McGlynn

Archive | 2013

System and method for managing conference calls

Tony McCormack; Desmond Kirrane; Paul D'Arcy

Archive | 2010

Method and system for managing a contact center configuration

Paul D'Arcy; Seamus Hayes; Neil O'Connor

Archive | 2014

ENHANCING CONTACT CENTER CALCULATIONS BASED ON REAL-TIME SPEECH ANALYTICS

Shmuel Shaffer; Seamus Hayes; Paul D'Arcy

Archive | 2013

System and method for calculating context-aware estimated wait time for customers

Tony McCormack; Siobhan Dervan; Paul D'Arcy

Archive | 2011

METHODS AND SYSTEMS FOR MONITORING CONTACT CENTER OPERATIONS

Neil O'Connor; Paul D'Arcy

Archive | 2006

Semantic contact center management

Tony McCormack; Paul D'Arcy; Michael Hartman; Neil O'Connor

Archive | 2012

METHOD OF BOOTSTRAPPING CONTACT CENTER

Tony McCormack; Paul D'Arcy; Neil O'Connor; Sean Burke; Joseph Smyth

Archive | 2011

Method and system for optimizing contact center performance

Neil O'Connor; Paul D'Arcy; Seamus Hayes

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Collaboration

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Neil O'Connor

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Tony McCormack

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Liam Loftus

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Seamus Hayes

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Joseph Smyth

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Michael Hartman

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Desmond Kirrane

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Paul Denby

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Ronan Fox

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Sean Burke

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