Mônica de Fátima Bianco

Como o TQM opera e o que muda nas empresas? Um estudo a partir de empresas lideres no Brasil

This paper aims to characterise and discuss Total Quality Management approaches that have being disseminated in the Brazilian industry. As a general conclusion, the approach is top-down, policy deployment is hardly utilised, relations with suppliers are changing, and some organisational changes have been introduced along with quality programs, as reduction of hierarchical layers. But the organisational background remains very close to the classical (tayloristic) one.

O homem e o pós-estruturalismo foucaultiano: implicações nos estudos organizacionais

Objetiva-se neste artigo problematizar o conceito de Homem contido na corrente pos-estruturalista e seu rompimento com a visao tradicional do Homem da modernidade, demonstrando suas implicacoes para os estudos organizacionais. Dessa forma, aborda-se a fragilidade e armadilhas presentes na analitica da finitude contida no pensamento da modernidade e busca-se trazer, por meio de uma analise do pensamento de Michel Foucault, uma outra forma de se enxergar o Homem e de se analisar o seu discurso. Para tanto, abordamos o que seria a concepcao de Homem contida na modernidade, comparando-a com a perspectiva foucaultiana. Foucault provoca uma desantropomorfizacao na analise dos fenomenos organizacionais e demonstra que as relacoes de trabalho sao relacoes de poder e nao apenas relacoes de producao.

Work in multidisciplinary teams: a study about mobilization of knowledge and learning in an organization of complex products

This article, the result of a Masters thesis, has as the main objective to investigate how trainee-engineers from the Advanced Training Program for Engineers (ATPE), from a Brazilian organization called Challenge, working in multidisciplinary teams with the help of mentors, interact and mobilize their knowledge, resulting in learning. To accomplish this, a Theoretical Reference Model based on the studies of Nonaka and Takeuchi (1997); Crossan, Lane and White (1999); Choo (2000, 2001); Garvin (2002); Schwartz (2003); Zietsma, Winn, Branzei and Vertinsky (2002); Senge (2006) and Castaneda, Rios (2007) and Perez-Acosta (2005) was built. The data of this qualitative study case was garnered by an open questionnaire, individual interviews and questionnaires with a closed scale, applied in October and November of 2008. The results show that ATPE is seen as a proper driver of the mobilization, interaction and exchange of knowledge between trainee-engineers and mentors, resulting in learning at individual and group levels. Mentors are professionals that stimulate attention, autonomy and promote integration in an environment that simulates the business one. These aspects were seen as facilitators of the interaction and learning in ATPE. At the end, 18 notions were related to learning in ATPE and appear portrayed in an Empirical Representation done by authors.

Análise de situações de trabalho: gestão e os usos de si dos trabalhadores de uma empresa do ramo petrolífero

This article intends to display nuances of the world of work. It argues the work as an historical construction and the current context in the management of its processes. Firstly, it aims to understand the worker and their relations with the work processes, based on the concepts of ergology as a perspective of analysis. In order to reach this objective, it is presented a case study of a company in the area of manufacture of flexible pipes for oil exploration. Data were collected through documentary research, with the use of participant observation, meetings of validation and analysis of the data, as well as semi-structured interviews. Work situations and its complexities had been analyzed, getting the agreement on important aspects related to how workers belonging to the analyzed sector interact between them as well as with work situations, understanding the uses of itself of the same ones in the accomplishment of its activities.

A categoria dos auditores fiscais da Receita Federal do Brasil: a (des) construção da identidade profissional

The article aims to reveal the process of career development of tax auditors of the Brazilian Inland Revenue (auditores fiscais da Receita Federal do Brasil), from changes in the social and professional context and how these changes have contributed to the construction of a professional identity of these servers. The aim is to understand how the political-economic context is changing the perceptions that these professionals have of themselves and how the reforms transformed the way in which the tax auditors carry out their functions. The research resulting from a quantitative-qualitative transaction proposal made it possible to explore, in accordance with the theory of Claude Dubar, relevant aspects in the continuous process of construction of professional identities. Knowledge of the work and forms of identification of tax auditors at the Brazilian Inland Revenue may contribute to reflections on work relationships and processes of public management in Brazil.

GESTÃO DE PESSOAS POR COMPETÊNCIAS: ESTUDO EM UMA MINERADORA DE GRANDE PORTE

O objetivo e analisar a pratica da Gestao de Pessoas por Competencias (GPC) e suas interfaces com outros sistemas de gestao de pessoas (GP) em uma grande empresa mineradora brasileira. Analisaram-se aspectos do modelo GPC implantado no periodo de 2006 a 2009. Com enfoque qualitativo, a pesquisa foi desenvolvida com base na analise de documentos e de material obtido por meio de entrevistas. Os resultados indicam aspectos criticos no processo de implantacao e consolidacao desse sistema de gestao e em suas articulacoes com outros processos de GP; porem confirmam a GPC como abordagem que permite a negociacao entre os atores organizacionais e a realizacao de feedbacks entre gestor e empregado.

Resolução de conflitos em centros integrados de cidadania: uma abordagem à luz da perspectiva sociotécnica de grupos de trabalho

Through the analysis of a model Integrated Center of Citizenship, established in Vitoria, and of the organizations that preceded, we try, in this article: to identify the services which must be present in an urban organization of this nature, having in mind the governamental instruments that originated its conception: to categorize the services identified according to some of the principal classifications present in specific literature (Chase, 1978; Lovelock, 1983; Schemenner, 1986); to discuss the units of service as part of a process of production induced by the client, in the light of the basic strutures proposed by Wild (1977); to direct the focus of the approach to the units that are concerned with the pacific solutions of conflicts, confronting its technical and social subsystems with the pressupositions of the Sociotechnical School (Biazzi Jr, 1994); to compare the actuations of these units with the job design for semi-autonomous (Cherns, 1994) and, finally, to comment on the importance of the structuring of these units as self-sufficient managed groups, showing that this approach contributes, to a great extent, to the operational integration and management of these units.