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Patrick Hession

Nortel

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Publication

Featured researches published by Patrick Hession.

Archive | 2005

Method of Operating A Contact Center

Patrick Hession; Arik Elberse; John Costello; Owen Friel

Archive | 2003

Methods of monitoring communications sessions in a contact centre

Patrick Hession; Tony McCormack; James Hickey

Archive | 2003

Directing contacts between an end user and a contact center agent

Patrick Hession; Andrew Prokop; Tony McCormack

Archive | 2006

System and method for notifying participants of topics in an ongoing meeting or conference

Patrick Hession; Tony McCormack; John Costello

Archive | 2004

Management of contacts in a network of contact centers

Tony McCormack; Patrick Hession; Arik Elbarse; Neil O'Connor

Archive | 2006

Peer to Peer Contact Center

Tony McCormack; Neil O'Connor; Arik Elberse; Patrick Hession

Archive | 2006

System and method for automatically managing participation at a meeting

Patrick Hession; Tony McCormack; John Costello; Frank McGuire

Archive | 2006

Method and system for management of queues in contact centers

Tony McCormack; Patrick Hession; John Costello

Archive | 2003

Method and device for routing of web-based contacts

Tony McCormack; Paul D'Arcy; Patrick Hession

Archive | 1999

Method of accessing messages over a data network

Patrick Hession; Brian Michael Quinn

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Collaboration

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Tony McCormack

Nortel

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John Costello

Nortel

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Arik Elberse

Nortel

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Neil O'Connor

Nortel

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Frank McGuire

Avaya

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Arik Elbarse

Nortel

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Brian Michael Quinn

Nortel

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James Hickey

Nortel

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Owen Friel

Cisco Systems

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Paul D'Arcy

Nortel

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