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Joseph Smyth

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Publication

Featured researches published by Joseph Smyth.

Archive | 2007

Managing Instant Messenger Contacts at a Contact Center

Joseph Smyth; Neil O'Connor

Archive | 2008

Access to resources in a virtual environment

Tony McCormack; Neil O'Connor; Joseph Smyth

Archive | 2013

SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CONTACT CENTER

Dawid Nowak; Neil O'Connor; Joseph Smyth

Archive | 2012

METHOD OF BOOTSTRAPPING CONTACT CENTER

Tony McCormack; Paul D'Arcy; Neil O'Connor; Sean Burke; Joseph Smyth

Archive | 2013

SYSTEM AND METHOD FOR COST-BASED AUTOMATIC CALL DISTRIBUTION WITH STATISTICALLY PREDICTABLE WAIT TIME

Dawid Nowak; Joseph Smyth

Archive | 2014

System and method for agent selection in an enterprise

Tony McCormack; Joseph Smyth; Paul D'Arcy

Archive | 2013

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM

Joseph Smyth; Paul D'Arcy; Neil O'Connor; Dawid Nowak; Tony McCormack

Archive | 2013

Architecture for a contact center with emulator driven self control loop

Dawid Nowak; Joseph Smyth; Paul Kelly

Archive | 2017

SYSTEM AND METHOD FOR DYNAMIC CALL TRAFFIC ROUTING

John Reilly; John McGreevy; Joseph Smyth; Thomas Eustace

Archive | 2017

Device, System, and Method for Automated Vehicle Guidance System

Tony McCormack; John H. Yoakum; Joseph Smyth

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Dawid Nowak

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Tony McCormack

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Neil O'Connor

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John McGreevy

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Paul D'Arcy

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Siobhan Dervan

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Adeel Gilani

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John H. Yoakum

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John Reilly

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Paul Kelly

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