Shamshul Bahri

Evaluating portal performance: A study of the National Higher Education Fund Corporation (PTPTN) portal

This study examines the National Higher Education Fund Corporation (PTPTN) portal performance. Performance is viewed in terms of user satisfaction (i.e. students perspectives). It incorporates three constructs (system, information and service quality) introduced by DeLone and McLean as well as perceived usefulness first introduced in the technology acceptance model. Empirical data was collected using a survey questionnaire administered to students in two universities in Malaysia. The study illustrated that generally the students are satisfied with the portals performance. It was found that perceived usefulness is the most significant factor that influences their level of satisfaction. The study would enable PTPTN to enhance the portal performance.

Determining the factors that attracts vendors to participate in an e-procurement system

E-procurement has the potential to provide savings to organisations by properly developing, planning, allocating the company’s resources and communicating effectively with vendors. Through the implementation of an enterprise resources planning (ERP) and the electronic data interchange (EDI). As a result, buyers and sellers can develop partnerships through the automation of delivery schedules by linking the company’s material management system with the vendors system. The success of these initiatives however, depends on the vendors’ willingness to participate in an e-procurement system. Therefore, this paper attempts to examine the factors that would attract the vendors to participate in an e-procurement system. A survey was carried out on two hundred and fifty five registered vendors of a public listed company in Malaysia. This study found that the component of spending analysis is the most important component that influences the successful participation of the system while the contract management feature is the least important component.

Managing the implementation of an innovative technology in a hospital: a case study

Purpose – The purpose of this paper is to present a model of radio frequency identification (RFID) implementation process in a hospital. The model is developed to fill the lack of models on RFID implementation in a hospital setting.Design/methodology/approach – The case study research and grounded theory approaches are combined. The data are collected through repeat interviews with the hospitals RFID manager and the IT vendor. The data are analysed using the grounded theory approach.Findings – The main finding of the paper is the RFID implementation process model in a hospital. The model consists of key activities that have occurred during the unfreezing, moving and refreezing stages of the implementation.Research limitations/implications – The generalisability of the model may be limited because it is based only on a single hospitals RFID implementation.Practical implications – RFID managers in hospitals need to be aware that the technologys implementation is no different to other types of information...

RFID in libraries: A case study on implementation

Purpose – The purpose of this paper is to develop a process model of an implementation of an emerging information technology in a library. The study was motivated by a lack of process model that can guide existing and future library managers in implementing such technology.Design/methodology/approach – The model was developed using the qualitative research method. Specifically, the case study research approach was employed to investigate how the first public library in the UK implemented the Radio Frequency Identification (RFID) technology. Interviews were conducted with the people who were involved in the implementation of the technology.Findings – A process model of emerging IT implementation in a library was developed. The model is divided into three phases: before, during and after the installation. It consists of ten activities, starting from soliciting requirements until enhancing the RFID system.Research limitations/implications – The model developed in this study overcomes the lack of a model on e...

Digitally enabled affordances for community-driven environmental movement in rural Malaysia

The immense environmental challenges facing society today have necessitated a research effort toward exploring digitally enabled solutions for environmental problems. Only limited research exists today to inform our understanding on how technology could assist groups of individuals in cultivating collective commitment and engaging in actions for environmental sustainability. By presenting an in‐depth case study of a social media‐enabled grassroots environmental movement in rural Malaysia, this paper aims to illuminate and understand an underresearched phenomenon of community‐driven environmental sustainability. This study makes 2 contributions: (1) we draw on the perspective of technology affordances to shed light on both the enabling power and unintended consequences of social media in the pursuit of environmental sustainability; and on that account, (2) we contribute rich, empirically informed insights toward understanding the underresearched phenomenon of digitally enabled, community‐driven environmental sustainability.

Digitally enabled crime-fighting communities

Digital technology is increasingly being recognized as a catalyst for national progress and social transformation. Using an in-depth case study of social media-enabled crime-fighting communities in Malaysia, this paper explores the use of social media in bringing societal change through civic engagement. We adopt the notion of boundary object to conceptualize how social media could be enacted to serve different boundary spanning purposes toward facilitating civic involvement. Overall, this paper contributes to the growing literature that aims at exploring (1) the use of technologies in advancing civic engagement and, more generally, (2) the power of technologies in addressing societal challenges.

Organization’s Performance, Customer Value and the Functional Capabilities of Information Systems

This study investigates how the functional capabilities of information systems, such as workforce management, innovation, and monitoring, affect the creation of customer value that leads to organizational performance. A cross-sectional field study (i.e., survey questionnaire) was conducted with 104 small- and medium-sized enterprises in the service industry in Malaysia. Results from the study suggest that information systems functional capabilities do influence the creation of customer value and ultimately organizational performance.

Knowledge Management Process-Oriented Strategy for Healthcare Organizations

This article explores Knowledge Management KM practices among doctors and nurses in Malaysia. A total of 59 interviews were conducted with doctors and nurses from two hospitals. The data analysis employed in vivo coding and process coding techniques. The findings suggest a process-oriented strategy for managing knowledge among doctors and nurses in a clinical work environment. The development of this strategy can help the healthcare workers and management to evaluate and further improve their current KM practices. Additionally, this article adds another KM strategy to the literature that is tailored to supporting healthcare organization. Future studies may want to replicate the proposed strategy in different settings such as other clinical or non-clinical departments within the hospital, other public or teaching hospitals or private hospitals.

Examining the Role of Social Media for Social Development: Lessons from Malaysian Soup Kitchens

Many organizations and individuals in the social sector face challenges in their capacity to deliver social services due to a lack of resources and formal recognition. In this environment, there is limited opportunity to sustain social development. To support this practical need, we espouse the application of information systems to support social development initiatives. In particular, we examine the role of social media for social development through an investigation of Malaysian soup kitchens. The soup kitchens under study were able to use social media to grow and innovate their organizations, leading to an increased capacity for social development. We examine the use cases of social media in facilitating day-to-day operations, as well as analyse the relationship between social media use and capacity development in creating social outcomes. We conclude with a discussion on lessons learned and provide a set of guidelines for future social actors engaging in social media practices.

Knowledge management process model for healthcare organisation: a case of a public hospital

This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge-based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The papers primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation.